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Analyst's take: Business impact of Facebook in the workplace by ComputerWeekly.com

February 09, 2011 - (Free Research) Nearly half of office employees access Facebook during work. Nucleus found companies effectively lose an average of 1.5 percent of total office productivity when employees can access Facebook during the work day.

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Ovum: Business tips for using SMS and web chat by ComputerWeekly.com

February 21, 2011 - (Free Research) Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.

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Accelerating Revenue through Carrier Ethernet Service Differentiation by InfoVista Corporation

March 23, 2011 - (Free Research) Communication Service Providers (CSPs) face significant challenges compared to their traditional business models built upon selling voice and data services over dedicated-circuit networks.

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Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc.

April 2006 - (Free Research) This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years.

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