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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 17, 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. (EBOOK) VIEW ABSTRACT | GO TO

Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com February 07, 2012 - (Free Research) In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster. (EZINE) VIEW ABSTRACT | GO TO

Why mobile cloud computing could be your business strategy’s new best friend by ComputerWeekly.com December 07, 2011 - (Free Research) Cloud technologies and new opportunities in mobile computing will allow organisations to innovate in new ways. This report examines the new business strategies that cloud and mobility can enable. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Cloud Based Security and Archiving Make Sense by Google Apps November 05, 2010 - (Free Research) Content provided by Google. IT organizations are working to improve email security and add compliance and e-discovery capabilities. Spam and malware are bad and are getting worse, and the risk and potential costs associated with e-discovery are increasing. As a result, organizations need a better way to solve these problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps July 06, 2010 - (Free Research) Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Technical Guide on Windows Security by SearchSecurity.com November 04, 2011 - (Free Research) SearchSecurity.com presents a comprehensive guide to Windows security. Our experts help you discover all of the security enhancements made to Windows 7, including BitLocker, AppLocker, DirectAccess and the Win7 Firewall. You’ll learn how to use these tools to help your organization better manage your Windows security efforts. (EGUIDE) VIEW ABSTRACT | GO TO

ITG Management Brief: Cost/Benefit Case for Enterprise Warehouse Solutions by IBM September 02, 2011 - (Free Research) Data warehousing has emerged as one of the IT world’s fastest growth areas. Demand for high-quality, current information and for tools to interpret and exploit it shows no signs of abating. The report provides an in-depth comparison of three platforms designed for this purpose. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly 8 November 2011: Read this week's issue of the UK's leading technology publication, with the news, analysis and opinion that matters to IT managers. by ComputerWeekly.com November 04, 2011 - (Free Research) In this week's Computer Weekly, we report from the London Cyberspace Conference where world leaders gathered to discuss internet security. We examine the tools available to help migrate from Windows XP to Windows 7; and hear from Royal Bank of Scotland about how to build a business case for virtual desktops. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

HCM Solution Provider Comparison Checklist by Ultimate Software December 22, 2011 - (Free Research) The following solution comparison checklist contains must-have requirements that you must consider as you compare vendors in your search for a leading human capital management (HCM) solution. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

10 Questions HR & Payroll Vendors May Not Want You to Ask by Ultimate Software February 07, 2011 - (Free Research) Organizations that want to enter the market for a new human capital management (HCM) solution are faced with the challenge of making an informed decision about new vendors. This white paper provides advice on how to uncover an efficient, cost-effective HCM with the top 10 questions organizations should be asking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Common Payroll Pitfalls - and How to Avoid Them by Ultimate Software February 07, 2011 - (Free Research) While most common payroll process errors are avoidable, they are also easily overlooked. Unfortunately even the smallest errors can lead to long-term issues and increased expenses. Read more to find out the top 10 payroll pitfalls and how to prevent them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Wireless Resource Management For Maximum Reliability and Scalability by Juniper Networks, Inc. January 18, 2012 - (Free Research) This white paper explores a scalable, high performance, easily managed WLAN solution that intelligently and effectively manages all network resources to deliver optimized performance and scalability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc. January 18, 2012 - (Free Research) Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Automotive parts manufacturer creates global file sharing solution for efficient collaboration by Peer Software January 19, 2012 - (Free Research) Read this brief case study to learn how Kiekert teamed up with Peer Software to implement a content management plan that facilitated efficient, reliable collaboration while also minimizing system resources. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Medtronic shares its experiences as an SAP HANA Early Adopter by Cisco Systems, Inc. January 11, 2012 - (Free Research) This case study explains how one company decided on a reporting solution that enabled them to accommodate more data without sacrificing performance. Learn more about SAP Hana and obtain detailed guidelines for successful implementation. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Enterprise Reporting Sound Step to Performance Managements by IBM January 24, 2012 - (Free Research) Using enterprise reporting, an organization can progressively address immediate reporting needs, use business intelligence (BI) capabilities to acquire greater insight, extend BI to more users and prepare a platform for the future that includes the implementation of performance management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cognos Business Intelligence for Report Authors by IBM January 24, 2012 - (Free Research) Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere." (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

The Cognos Experience Voice of the Customer Page by IBM January 24, 2012 - (Free Research) See how midsize companies around the world are reducing costs, creating more accurate reports, gaining deeper insights into their businesses and improving productivity and efficiency with IBM Cognos Express, the powerful, integrated reporting, analysis and planning solution purpose-built for midsize businesses. (INFORMATION CENTER) VIEW ABSTRACT | GO TO

3 Ways You Will Overpay for Your Mobile Workforce Management Solution and 3 Strategies to Avoid it by ViryaNet Ltd (E-mail this company) January 23, 2012 - (Free Research) Read this white paper to learn how to minize costs when implmenting a mobile workforce management system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Efficient Data Recovery Demands a Unified Solution by Acronis NEMEA July 05, 2011 - (Free Research) For small business and remote office/branch office IT administrators, the financial and technical challenges of maintaining a comprehensive business continuity solution can be daunting. Read this white paper to learn some solutions that may help you and your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automate Storage Tiering Simply and Efficiently with Dell EqualLogic PS Series Virtualized iSCSI SANs by Dell, Inc. December 01, 2011 - (Free Research) Tiered storage is a smart storage solution that directs application workloads to a specific storage location (or "tier") based on performance and cost characteristics. This white paper provides an introduction to tiered storage; learn exactly how tiered storage functions, and how to determine which data should be sent to which tier. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerate and Optimize Microsoft SharePoint by Blue Coat November 01, 2011 - (Free Research) This white paper discusses SharePoint 2007 along with the cloud-deployed version of SharePoint 2007, BPOS. In addition a look is taken at some of the deployment options, network impacts and optimization approaches. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Global Acceleration of SAP Applications by Blue Coat November 01, 2011 - (Free Research) This white paper examines how Blue Coat reduces bandwidth significantly, reducing or eliminating the need to make costly bandwidth upgrades to improve network performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Optimization For Today and Tomorrow by Blue Coat November 01, 2011 - (Free Research) This white paper examines a WAN optimization solution that maximizes the performance and utility of your WAN to deliver an optimal video experience for all your users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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