Business Intelligence Solutions | Unified Communications / Voice & Data Convergence | Telephony/ CTI/ VOIP | Business Process Management (BPM) | Data Security | Network Management | Content Delivery Networks/ Web Application Acceleration | Application Management and Maintenance | Availability, Performance and Problem Management | Wireless Technologies and Mobile Computing

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As the market turns around... a hot new communications service market emerges by Hewlett-Packard Company November 22, 2009 - (Free Research) Communications as a service (CaaS) is a hot new market that promises to grow quickly. Small and medium businesses (SMBs) that need enterprise-class communications services already do business with service providers. This study focuses on the factors that are driving CaaS and how service providers can take advantage of them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP Vulnerabilities by McAfee, Inc. March 09, 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Unified Communications Pocket Guide by ShoreTel May 2009 - (Free Research) This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy. (EGUIDE) VIEW ABSTRACT | GO TO

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Your Network Ready for VoIP? by Blue Coat December 2008 - (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Build A High-Performance Open Web Platform for Your Enterprise With Sun Glassfish™ Portfolio by Sun Microsystems, Inc. February 2009 - (Free Research) Read this white paper to learn about the Sun GlassFish Portfolio open web application platform that provides business with innovations from leading open-source communities, packaged in a solution that offers flexible subscription-based pricing and enterprise-class support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Jaspersoft and eBuilder Create Leading Edge Strategic Management Tool by Jaspersoft March 2010 - (Free Research) eBuilder, a provider of Cloud Supply-Chain Management Processes, needed a web-based BI solution to enable clients to swiftly analyze information and make critical business decisions. Jaspersoft’s BI Suite enabled eBuilder to provide visually impactful, easy-to-use strategic measurement and monitoring capabilities for the business B2B supply chain. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Quantifying the Value of a Business Rule Management System by InRule Technology March 2010 - (Free Research) Extend and enhance key Microsoft technologies with rule technology, and quantify ROI for the CFO. This paper provides:  factors for determining the ROI of implementing rule technology, IT and Business cost considerations, User implementation example and Description of RuleVantage, an online tool for analyzing costs for your unique requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence: Actionable Insights for Business Decision Makers by SAP America, Inc. January 2009 - (Free Research) To gain greater business insight and transparency, organizations urgently require a new generation of business intelligence tools and applications that allows cross-enterprise, interenterprise and external data to be integrated and analyzed. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming IP Telephony Performance Issues in a Converged Network by Global Knowledge August 2009 - (Free Research) In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Security Reporter Version 3.6.3 by ScriptLogic Corporation April 2009 - (Free Research) In large networks, the sheer number of permission settings makes it almost impossible to gain a clear overview of overall security, and checking that all those permission are in compliance with corporate and regulatory standards is a Herculean task. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Getting Real Time: Deliver Voice, Video and Thin Client Effectively by Blue Coat July 2009 - (Free Research) This webcast discusses real-time applications and successful strategies in voice delivery, video conferencing, and thin client delivery. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access by Attivio, Inc. December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking Application Management to the Next Level: Enterprise Plus Internet by Compuware Corporation February 2010 - (Free Research) This paper analyzes Compuware's acquisition of Gomez Inc. to extend the reach of APM across the enterprise and the Internet. Read on to learn how Gomez brings comprehensive SaaS-based monitoring and testing solutions that focus on optimizing the delivery of Web-based application services to end users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 5 Critical Steps for an Effective Disaster Recovery Plan by InMage Systems January 2010 - (Free Research) Maintaining some form of business continuity plan is imperative for your business. Designed to provide a way for an enterprise to continue business operations in the event of a business interrupting catastrophic disaster, business continuity plans can protect your data and business operations if the unthinkable happens. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Steps for Troubleshooting .NET Application Problems by AVIcode, Inc. September 2006 - (Free Research) This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing: Business Benefits With Security, Governance and Assurance Perspectives by ISACA December 2009 - (Free Research) This paper clarifies what cloud computing is, identifies the services offered in the cloud, and also examines potential business benefits, risks and assurance considerations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gain Better Enterprise Visibility from Your SOA by Progress Software February 2010 - (Free Research) This podcast explores how you can achieve the promise of SOA without compromising your architecture or getting locked into a single-vendor approach. Listen as Giles Nelson presents his views on the challenges that enterprises face when trying to identify business requirements, deploy smart solutions that will support these requirements. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Networking and Unified Communications by CDW Corporation September 2009 - (Free Research) In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-Time Access to Real-Time Information: Oracle GoldenGate by Oracle Corporation October 2009 - (Free Research) This white paper provides a detailed look at Oracle GoldenGate -- a log-based, real-time data replication and change data capture (CDC) software platform that offers real-time data integration and continuous availability solutions for mission-critical systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Paper-Free AP with SAP® Solutions: Automated Processing of Vendor Invoices by Esker Inc. January 2010 - (Free Research) Businesses running SAP solutions still employ paper-driven Accounts Payable processes. As a result, they are limited in their ability to minimize per-invoice costs, improve productivity, and prevent duplicate invoices. Read this paper to learn about the unique value of a comprehensive platform to streamline Accounts Payable processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Finding an Upside in the Downturn with Data Quality by DataFlux Corporation January 2010 - (Free Research) This paper explores how a rigorous data quality program is now a business imperative rather than a luxury. Implemented correctly, it not only gives organizations the agility to better ride out the current recession but also raises their competitiveness when the economy recovers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services by Microsoft Corporation India Pvt Ltd August 2007 - (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

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