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5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.
February 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
How to Accelerate your SOA with Real-time Data Integration by Oracle Corporation
April 2010 - (Free Research) How can you better manage the deluge of business information? This webcast demonstrates that by leveraging best practices in Service Oriented Architecture (SOA) in combination with a comprehensive data integration approach, companies can lower costs through consolidation, reduce the risk of bad data polluting their applications, and more.
Cloud Computing Realities: Getting Past the Hype and Setting your Cloud Strategy by Compuware Corporation
February 2010 - (Free Research) Watch this webcast to learn how to determine which applications are best suited for cloud deployments, a game plan for cloud adoption for the next 90 days and beyond, how to use PaaS and IaaS delivery models, techniques to improve your lifecycle management of cloud based applications and more.
High Availability with Oracle Database 11g Release 2 by Oracle Corporation
September 2009 - (Free Research) This white paper reviews the common causes of application downtime and discusses Oracle's Maximum Availability Architecture framework that provides clear and concise guidance on implementing best practices using Oracle's proven high availability technologies.
Best Practices for Delivering Better Software Faster with ALM by IBM
December 2009 - (Free Research) This paper outlines the steps that organizations must take to improve their systems and software development processes, including key best practices. It discusses solutions for unifying fractured, global development groups with existing infrastructures.
E-Book: SAP upgrade tips and best practices by Panaya, Inc.
March 2010 - (Free Research) SAP upgrades are a perennial challenge - especially for organizations with many instances or customizations. The struggling economy has also made it difficult to make a case for a technical SAP ERP upgrade. Read this paper to learn about six SAP upgrade tips and best practices for global environments which can help avoid costly downtime and issues.
Aperture VISTA and the CMDB: An Enterprise Best Practices Approach by Aperture - An Emerson Network Brand
February 2010 - (Free Research) The last few years have seen significant interest and effort in integrating the many tools large enterprises use to manage their IT infrastructure and applications. Central to this integration effort is the concept of a Configuration Management Database (CMDB). Read this whitepaper to learn a best practices approach.
Best Practices in Managed File Transfer Solutions by nuBridges, Inc.
March 2010 - (Free Research) Today's enterprise must be collaborative, responsive and agile in order to meet the challenges created by globalization, increased competition and compliance. To help enterprises analyze the solutions that are currently available, nuBridges presents a discussion of the key best practices that define enterprise-class Managed File Transfer solutions.
Learn how XOJET Reduced Costs by 40% and Achieved Greater Scalability by Freudenberg IT
June 2009 - (Free Research) In this success story you will read how by hosting its SAP enterprise resource planning (ERP) financial modules with FIT, XOJET is saving the expense of a dedicated SAP staff and IT infrastructure. Read on to learn how you company can take advantage of the same benefits as XOJET did by choosing FIT to maintain your SAP infrastructure.
A Practical Guide for Retiring Legacy Applications by Informatica
January 2009 - (Free Research) This paper discusses best practices for identifying legacy applications that are of little or no value to an organization and provides details on removing/retiring them while keeping application data accessible for reporting and compliance purposes. The processes contained here are designed to save your company money, time, and resources.
A Q&A on Batch Tuning - Reduce CPU and Run-Time by Expanding the Practice to the Enterprise by Software Engineering of America, Inc.
February 2010 - (Free Research) Listen to this podcast Q&A session to learn how batch tuning can enable your organization to reduce their required computing resources and run-time, ultimately saving money. Learn how to significantly gain insight into how you can improve the results of your batch tuning initiative by changing the traditional approach to batch tuning projects.
Best Practices in Creating a Strategic Finance Function by SAP America, Inc.
January 2009 - (Free Research) the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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