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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge September 29, 2011 - (Free Research) Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Managed print services programmes for SMBs by ComputerWeekly.com September 08, 2010 - (Free Research) A review of Managed Print Services (MPS) programmes for SMBs and midmarket organisations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Password Management Survey by LEGACY - DO NOT USE - Siber Systems September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca Report: Tackling printing costs in midmarket businesses by ComputerWeekly.com August 2010 - (Free Research) Midmarket organisations face the same challenges as their enterprise counterparts in reducing the complexity and cost of maintaining their print infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introducing Packaged Solutions - Why enterprise software customers should understandand consider packaged solutions by SAP America, Inc. July 2011 - (Free Research) This white paper discusses the advantages of packed software solutions. Inside, learn how this straightforward approach can achieve faster overall results with less risk and increased consistency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobility - Aironet 1100 Series by Cisco Systems The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IP Phone Features by Global Knowledge February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Short-Run Manufacturer Builds Long-term Success with EnterpriseIQ by IQMS January 2011 - (Free Research) For years, Donnelly managed operations using an OS/2 operating system and various software packages. While Donnelly achieved much success using the OS/2 platform and manual scheduling, the company’s growth eventually began outpacing the system’s capacity. With EnterpriseIQ in place, Donnelly has seen improvements in every aspect of its business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Better RAID Strategy for High Capacity Drives in Mainframe Storage by Oracle Corporation December 2010 - (Free Research) This paper demonstrates that RAID 6 is less capable to prevent data loss with today's large capacity SATA and SAS HDDs. It will also share Oracle's designs to mitigate this risk. The integrity of customers' data is in jeopardy if these large capacity SATA/SAS HDDs are simply packaged into a RAID 6 group without additional mitigation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating an ERP Purchase by IQMS December 2008 - (Free Research) This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How the Small Get Mighty: Manufacturing ERP Is Essential but Not Just Any ERP Will Do by IQMS December 2008 - (Free Research) As many SMMs are realizing, ERP is essential, although not just any ERP system will do, with the right ERP system in place, SMMs can get mighty and thrive in the face of bigger competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server Insider E-zine - Volume 3: Tips for the SQL Server Pro by Dell, Inc., Microsoft and AMD August 2010 - (Free Research) Volume 3 of the SQL Server Insider E-zine offers tips for the SQL Server pro. This volume covers the following topics: "Are We There Yet? The Slow Road to SQL Azure," "Finding Your BI Niche in the Cloud," and "The Three Sides of DACPAC with SQL Server 2008 R2." (EZINE) VIEW ABSTRACT | GO TO

IBM Brings Enterprise Functionality to Mid-Range Storage by IBM November 2010 - (Free Research) This analysis discuses IBM's Storwize V7000, which provides the mid-range datacenter with the modular scalability previously reserved for enterprise ones.  It enables the datacenter to protect its investments without changing the base platform. With future enhancements, the datacenter can expect an even longer lifefrom this investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Podcast: Virtualized Ubiquity in the Enterprise Compute Continuum by Intel and Microsoft June 2011 - (Free Research) Check out this podcast and explore the work of Intel and Microsoft to help you deliver end-to-end virtualization solutions. Discover the importance of top virtualization, security and management technologies for compute, I/O and networking and how they continue to deliver enterprise class solutions with Microsoft Hyper-V and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Virtualized Ubiquity in the Enterprise Compute Continuum by Intel and Microsoft May 2011 - (Free Research) Check out this webcast and explore the work of Intel and Microsoft to help you deliver end-to-end virtualization solutions. Discover the importance of top virtualization, security and management technologies for compute, I/O and networking and how they continue to deliver enterprise class solutions with Microsoft Hyper-V and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CW+: Special Report on Oracle by ComputerWeekly.com December 2010 - (Free Research) This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting the Challenges of Disaster Recovery by Acronis January 2011 - (Free Research) All businesses have 3 non-negotiable requirements for backup & recovery: backup windows can't interrupt the ability to conduct business; when disaster strikes, recovery must be quick enough to ensure service continuity; its cost has to fit in budget. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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