Data Center Management | Virtualization | Application Servers | Power Distribution | DC Power Solutions | Application Management and Maintenance | Telephony/ CTI/ VOIP | Network Management | Enterprise Systems Management | Unified Communications / Voice & Data Convergence

Search Results		1 - 25 of 380 | Next Page
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 01, 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Small to Medium-Size Businesses Can Have Large-Enterprise Communications by Avaya September 02, 2011 - (Free Research) One missed or misdirected call can potentially result in the loss of an existing customer or a prospect as it has an impact on almost every aspect of operations making the type of communications system you choose critical. The right solution, like Avaya IP Office, can help you find the time to accomplish everything you need to do. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Riverbed Helps Meridiana fly Meet Increased Demand for Online Travel Bookings by Riverbed Technology, Inc. November 09, 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Optimizing the Data Center with Energy Efficient Servers by Dell, Inc. and Intel June 01, 2009 - (Free Research) The Dell Energy Smart architecture provides a comprehensive, system-wide approach to balancing performance and energy use in new 11th-generation Dell PowerEdge servers - capabilities that are critical to simplifying IT and meeting the power and cooling challenges of enterprise data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Management: The Key Ingredient for Reducing Server Power While Increasing Data Center Capacity by Cisco Systems, Inc. June 01, 2010 - (Free Research) The pressure to improve data center efficiency is nothing new. In fact, this demand has been growing for over a decade. This resource describes the key elements of effective IT management and compares the offerings of two key players in the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualizing Enterprise Application Infrastructure with Sun Chip Multithreading (CMT) Technology by Sun Microsystems, Inc. July 01, 2009 - (Free Research) This white paper is intended to inform senior decision makers about the business benefits associated with virtualizing IT infrastructure using breakthrough CMT technology from Sun. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Datacenter Efficiency Through Server and Application Consolidation by Oracle Corporation June 25, 2010 - (Free Research) The massive expansion of compute infrastructure over the last few decades has left many organizations facing power and cooling, floor space, and administrative challenges. Read this paper to learn how adopting application and server consolidation strategies to lower costs and streamline operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Datacenter Efficiency Through Server and Application Consolidation by Oracle Corporation UK Ltd June 22, 2010 - (Free Research) The massive expansion of compute infrastructure over the last few decades has left many organizations facing power and cooling, floor space, and administrative challenges. Read this paper to learn how adopting application and server consolidation strategies to lower costs and streamline operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Wireless - Aironet 350 Series by Cisco Systems The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Firm Shrinks 120 Servers to 20, Reduces Cost and cuts Energy Usage with Virtualization by Microsoft Corporation India Pvt Ltd January 11, 2012 - (Free Research) Many enterprises today are looking to cut expenses, reduce the number of physical servers operated and optimise system flexibility in order to effectively meet business requirements. This white paper examines how one IT consulting company implemented Windows Server 2008 Hyper-V technology to enhance data centre operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Cloud-Optimized Data Center Networks by HP and Intel September 01, 2011 - (Free Research) Mastering the cloud requires a potent mix of scalability, performance, availability, and agility at the data center level. Read this white paper and learn how to stucture virtualization-optimized data center networks that meet these uncompromising requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell completes virtualization deployment for heavy-equipment dealer Kelly Tractor in 20 days by Dell and VMware July 01, 2008 - (Free Research) An aging, proprietary enterprise resource planning (ERP) system at Kelly Tractor limited the company's ability to integrate information from separate departments and build new, innovative sales and services tools. Read how the company benefited from Dell and VMware virtualization. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Servers: Virtualized Database Consolidation on a Dell Poweredge R910 Server Using Hyper-V by Dell, Inc., Microsoft and AMD June 21, 2011 - (Free Research) The recent advances of virtualization and cloud computing have made a powerful data center an absolute must for organizations across the entire spectrum of the enterprise community. Access this exclusive resource for an in-depth overview of the latest server technology. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge September 29, 2011 - (Free Research) Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualizing Enterprise Application Infrastructure with Oracle’s Chip Multithreading Technology by Oracle Corporation January 01, 2010 - (Free Research) This white paper is intended to inform senior decision-makers about the business benefits associated with virtualizing IT infrastructure by using breakthrough CMT technology from Oracle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc. April 2006 - (Free Research) This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com September 2010 - (Free Research) Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Tangible Value of Virtualization by Dell and VMware May 2009 - (Free Research) Read this article to learn how Dell has developed adaptive power management and worked with VMware to develop ways to autonomically and proactively power-down underutilized systems during off-peak times. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: NAS Modernization Oracle Sun ZFS Storage Appliance by Oracle Corporation December 2011 - (Free Research) In this podcast, introduced by independent enterprise storage expert Stephen Foskett and Oracle’s Group Manager for NAS Storage Product Management Alex North, talk about the current state of NAS storage, and point out specific technologies that Oracle is leveraging in its new ZFS NAS platform. Listen now to learn more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

1 - 25 of 380 | Next Page

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.