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IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation December 16, 2010 - (Free Research) This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation April 25, 2011 - (Free Research) This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Assessment Cross-Channel Experience Assessment by IBM November 17, 2011 - (Free Research) This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Capturing The Potential Of Cloud -- How Cloud Drives Value In IT Enterprise by IBM May 18, 2011 - (Free Research) Nearly all CEOs are adapting their business models to cope with IT infrastructure challenges, and cloud adoption can support these changing business dynamics. (WHITE PAPER) GO TO WHITE PAPER

3 Steps to Service Assurance: Fostering Effective Data Collection, Analytics, and Reporting by CA Technologies. June 24, 2011 - (Free Research) The process of capturing and analyzing data from many sources for a clear picture of network performance and distributing these metrics can pose a complicated challenge. The effort is worthwhile - successfully performing these activities helps IT identify and isolate problems before they cripple the delivery of critical business services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven best practices for building applications that meet business requirements by Hewlett-Packard Company September 30, 2011 - (Free Research) How can IT organizations deliver applications that are more aligned with business needs, budgets, and schedules? This paper will explore best practices—both at the enterprise and project level—to capture and manage well-defined application requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key Requirements for Selecting an Application-Aware Testing Solution by Mu Dynamics April 20, 2011 - (Free Research) Read this document as it captures the key requirements for helping you select an application-aware testing solution to effectively test the scalability, functionality and security of today’s intelligent networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Nexcap Finance: SpringCM Solution reduces Nexcap’s invoice processing time by 25 percent by SpringCM March 18, 2011 - (Free Research) Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Your Enterprise Database Security Strategy (Forrester Consulting Report) by IBM September 28, 2009 - (Free Research) Database security is the last line of defense, so it deserves greater focus on the protection of private data from both internal and external attacks than IT pros have traditionally given it. Read this paper to learn what steps you can take to improve database security in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle: Big Data for the Enterprise by Oracle Corporation December 12, 2011 - (Free Research) By using the Oracle big data appliance with Oracle Exadata, enterprises can acquire, organize and analyze all their enterprise data to make the most informed decisions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Security Troubleshooting: Part I-- Connectivity Through ASA or PIX Firewalls by Global Knowledge May 01, 2009 - (Free Research) This white paper is the first in a three-part series, each of which examines the challenge of implementing network security on equipment from Cisco Systems while maintaining the connectivity requirements of the business or enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fluid Data Storage: Driving Flexibility in the Data Center by Dell, Inc. November 15, 2011 - (Free Research) This white paper discusses eight must have Dell Compellent technologies that combine to create new levels of efficiency and flexibility while cutting cost now and in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Archive Solution (EAS) Product Family by ZANTAZ January 2008 - (Free Research) The products in the ZANTAZ EAS family all share a common, distributed architecture engineered for robust scalability, performance, and flexibility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aungate Policy Management by ZANTAZ December 2007 - (Free Research) Aungate Real-Time Policy Management technology automatically evaluates documents for their fiscal, legal, operational and historic value. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Managed print services programmes for SMBs by ComputerWeekly.com September 2010 - (Free Research) A review of Managed Print Services (MPS) programmes for SMBs and midmarket organisations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Digital Trust in the Cloud: Liquid Security in Cloudy Places by CSC November 2011 - (Free Research) While some individual users are experimenting with cloud processing, other users have already fully committed to the cloud as an important part of their enterprise architecture and operation. Read this white paper to learn about the evolution of cloud processing and whether or not the cloud processing boom will continue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Mistakes Companies Make and How to Avoid Them by SAP America, Inc. September 2009 - (Free Research) This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to avoid them. Use the self-assessment questionnaire at the end of this paper to determine the level of business intelligence opportunity across your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Network Evolution University: Next Generation Networks by SearchNetworking.com November 2011 - (Free Research) In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Rethinking Managed Print Services (MPS) by ComputerWeekly.com November 2011 - (Free Research) This paper from Quocirca outlines the need for Managed Print Services (MPS)  and why organisations that are operating a heterogeneous print environment should consider an independent MPS provider to proactively manage and transform their print infrastructure. (ANALYST REPORT) GO TO ANALYST REPORT

CW+: Analyst's take: Leveraging IBM Cognos software with training by ComputerWeekly.com December 2010 - (Free Research) When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Road to Open and Cost-Effective Virtualization by Red Hat. July 2011 - (Free Research) Access this exclusive webcast to learn about the key business drivers for open source virtualization including, improving IT infrastructure efficiency and cloud strategy. Discover Red Hat best practices in assessing and implementing solutions to these common challenges. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cisco Prime for Enterprise Introduction: New innovative network management strategy and product portfolio that will help you more effectively manage your wired and wireless networks and the services they deliver. by Cisco Systems, Inc. January 2012 - (Free Research) Managing your network is never without problems. Discover a solution that can simplify it. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

E-Guide: VM in the Cloud by Perimeter eSecurity January 2012 - (Free Research) Before you move services to the cloud, you must understand how the change in risk will affect your existing security strategy. View this expert resource now to gain best practices for cloud risk management and explore the importance of revisiting risk assumptions, pros and cons of aggregation, tips for pen testing cloud environments, and more. (EGUIDE) VIEW ABSTRACT | GO TO

Simplify Your Migration to Windows Server 2008 R2: Tips and Tricks by Dell, Inc. and Microsoft September 2011 - (Free Research) Most IT leaders are already familiar with the buzz around Windows Server 2008 R2. The platform enables dynamic clustering, reduced electricity costs, increased security and productivity. Now, the question becomes when—and how—to upgrade. Inside this white paper, find tips for a seamless migration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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