Contact Center Management | Customer Relationship Management (CRM) | Customer Service (General) | Customer Experience Management (CEM) | Customer Interaction Management | Mobile Device Management | Call Center Management | Wireless Technologies and Mobile Computing | Unified Communications / Voice & Data Convergence | Lean Manufacturing | Enterprise Resource Planning (ERP)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 01, 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Assessment Cross-Channel Experience Assessment by IBM November 17, 2011 - (Free Research) This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LAN CAT Pricing Tool / Energy Calculator by Avaya December 02, 2011 - (Free Research) The Avaya LAN Competitive Analysis Tool (LANCAT) provides a comparison of Avaya products vs. competitors in the industry. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Airbus Americas Case Study: IT Team Delivers Back-up Communications on BlackBerry Smartphones without Increasing Workload or Costs by BlackBerry September 2011 - (Free Research) Access this case study to learn how a company implemented an emergency messaging system with an application that provides an up-to-date contact list pulled from the BlackBerry® Enterprise Server and corporate directory. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Address all your CRM needs with one system by Infor CRM December 2011 - (Free Research) Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Shamrock: Building Supplier Keeps Business Growing by BlackBerry September 2011 - (Free Research) Access this case study to learn how one company deployed BlackBerry® Enterprise Server Express to provide the company with many of the same BlackBerry® smartphone features that employees were accustomed to using, without additional software or user license fees. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing the Data Center with Energy Efficient Servers by Dell, Inc. and Intel June 2009 - (Free Research) The Dell Energy Smart architecture provides a comprehensive, system-wide approach to balancing performance and energy use in new 11th-generation Dell PowerEdge servers - capabilities that are critical to simplifying IT and meeting the power and cooling challenges of enterprise data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building the Efficient Data Center by Dell, Inc. and Intel June 2010 - (Free Research) Dell is moving well beyond industry expectations to unlock data center efficiency and help organizations work toward the goal of returning as much as 50 percent of their IT budgets. Read this white paper to learn about the Dell Efficient Data Center model and how it can help lower costs and increae IT efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Yankee Group: Blade Switches Don't Cut It in a 10 Gig Data Center by Juniper Networks, Inc. November 2011 - (Free Research) The enterprise data center has gone through several major changes over the past few years. Now, the industry is in the middle of shifting to a fully virtualized data center. Yet for organizations to fully maximize their investments in virtualization technology, the network must transform as well. Access this resource to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploying Brocade VDX 6720 Data Center Switches in Enterprise Data Centers by Brocade December 2011 - (Free Research) Brocade VDX 6720 Data Center Switches are specifically designed to improve network utilization, maximize application availability, increase scalability, and dramatically simplify network architecture in virtualized data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC White Paper- The Evoloution of the Datacenter and the Need for a Converged Infrastructure by IBM November 2011 - (Free Research) Currently, enterprise data centers are very heterogeneous environments that typically handle a lot of applications. Access this resource to learn why a converged infrastructure is a must-have to ensure future data center efficiency and business growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Enables the Data Center with LTO-5 Products, Increasing Capacity, Throughput & File Management by IBM March 2011 - (Free Research) Check out this white paper to learn how IBM appears to have the deployment issue down pat and how they have a variety of delivery vehicles to satisfy the tape needs of your enterprise. Keep reading to learn more about IBM’s LTO-5 offerings.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Remain competitive in the cloud with servers designed to maximize data center space and resources by Dell, Inc. and AMD August 2011 - (Free Research) This resource outlines one company’s transition to become a cloud computing provider and the networking server that helped them maximize their performance and efficiency at a manageable cost. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Firm Shrinks 120 Servers to 20, Reduces Cost and cuts Energy Usage with Virtualization by Microsoft Corporation India Pvt Ltd January 2012 - (Free Research) Many enterprises today are looking to cut expenses, reduce the number of physical servers operated and optimise system flexibility in order to effectively meet business requirements. This white paper examines how one IT consulting company implemented Windows Server 2008 Hyper-V technology to enhance data centre operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enable Virtualization With Data Center Fabrics by Avaya November 2011 - (Free Research) Discover why networking vendors are responding to virtualization by introducing data center fabrics and how they are replacing outdated networking architecture. (EGUIDE) VIEW ABSTRACT | GO TO

Upgrading Data Center Network Architecture to 10 Gigabit Ethernet by Dell, Inc. and Intel November 2011 - (Free Research) To accommodate increasing demands that data center growth places on networks, it is important to think of converting data center network architecture to 10GbE connections. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Management: The Key Ingredient for Reducing Server Power While Increasing Data Center Capacity by Cisco Systems, Inc. June 2010 - (Free Research) The pressure to improve data center efficiency is nothing new. In fact, this demand has been growing for over a decade. This resource describes the key elements of effective IT management and compares the offerings of two key players in the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified data center fabric overview: Tips from the pro by Enterasys December 2011 - (Free Research) Access this e-guide to learn more about data center fabrics with tips from the pros. (EGUIDE) VIEW ABSTRACT | GO TO

HP BladeSystem and the Sesame Street Characters Help Educate Children Online by HP and Intel May 2011 - (Free Research) This case study provides details of real-world best practices in IT consolidation to turn a data center from a burdensome cost center to a strategic asset with robust security, enhanced business continuity and reduced operating expenses. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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