Wireless Technologies and Mobile Computing | Mobile Device Management | Data Security | Wireless Security | Handhelds/ PDA | Application Management and Maintenance | Customer Relationship Management (CRM) | Mobile Field Sales/ Wireless Connectivity | Virtualization | Enterprise Data Protection and Privacy

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The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making The Move: What to Do When You’ve Outgrown QuickBooks by Sage North America April 26, 2010 - (Free Research) This guide will provide you with smart, unbiased tips as your prepare to move from QuickBooks to a more powerful accounting solution. Continue reading this guide to decide which accounting solution is right for your company. (EGUIDE) VIEW ABSTRACT | GO TO

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 26, 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Collaboration in the 2.0 Enterprise by Aspect, Inc. May 19, 2010 - (Free Research) Learn Why Embracing Collaborative Communications is Essential to Your Success. Join your colleagues and luminaries – as they discuss how unified communications and collaboration technologies can help companies break free from "company-centric" ways of looking at technologies, markets, and operations. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Mobilizing SAP: Extend the reach of SAP Business Suite Applications with Sybase Mobile Solutions for SAP by Sybase, Inc. March 31, 2010 - (Free Research) Mobilizing CRM systems automates sales processes, increases productivity and enhances customer service. Sybase Mobile Sales for SAP CRM equips sales professionals with the capabilities they need to view and track opportunities, contacts, leads pipeline activity and more from anywhere, anytime. Read this virtual brochure to learn more. (BROCHURE) VIEW ABSTRACT | GO TO

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Yes You Can Connect Employees' Personal Smartphones by BlackBerry June 2010 - (Free Research) Read the following white paper to discover what you need to know to connect employees’ personal BlackBerry smartphones and how BlackBerry Enterprise Server Express can help. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Enterprise Server v4.1 Service Pack 6 by BlackBerry August 2008 - (Free Research) The BlackBerry Enterprise Solution provides push-based access to email; calendar, contacts, tasks and notes; instant messaging; web-based applications and services and enterprise applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Check Point Abra: A Virtual Secure Workspace by Check Point Software Technologies Ltd. June 2010 - (Free Research) Read this paper to learn how Abra provides a convenient secure access to the corporate workspace, while pre­venting data loss and malicious activity from remote systems — at a significantly reduced cost over traditional endpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Employee-owned Smartphones: Seize the Opportunity by BlackBerry July 2010 - (Free Research) With the increasing demand for employees to use personal smartphones for work-related duties, IT management must take a leadership role in setting up mobile strategies, new policies, and a fresh approach to allowing smartphones access to corporate resources. Continue reading to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eight Questions to Ask When Considering an All-in-One Data Protection Solution by i365, A Seagate Company November 2009 - (Free Research) Many administrators who oversee their organization’s backup and recovery are considering an all-in-one data protection (DP) solution. There are eight things to consider before you make your decision on which solution to purchase and this white paper explains them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Quality: A Survival Guide For Marketing by SAP America, Inc. June 2009 - (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation February 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing just how valuable, and complex, business data is for the businesses that rely on it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Embracing Employee-Acquired Smartphones without Compromising Security by BlackBerry June 2010 - (Free Research) Read this white paper to learn about best practices for managing individual-liable devices with BlackBerry Enterprise Server Express. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An IT Manager’s Guide to Managing Personal Devices in the Enterprise by Sybase, Inc. March 2010 - (Free Research) You can't avoid it any longer: Developing a strategy for managing employees’ personal mobile devices. Get this paper and learn how to create a more secure and manageable mobile enterprise. It’s yours, compliments of Sybase. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips for a Pain Free ERP Implementation by Plex Systems July 2010 - (Free Research) Your next software implementation doesn’t have to be a nightmare. It can be done faster and with less training and without the need for upgrades or continued training. Read this paper to learn about the Plex Online implementation and training process, a process perfected over hundreds of successes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Responding to Workplace Disruptions: The Critical Role of the Help Desk by GoToAssist October 2009 - (Free Research) When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. And who better to designate as a first responder than your help desk? This new Forrester white paper explores the critical role that the help desk should play in your organisation's business continuity planning. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Overcoming CIO Challenges in Global Mobility Management by BlackBerry July 2009 - (Free Research) This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Citrix and Intel Deliver Client Virtualization by Citrix June 2010 - (Free Research) Citrix and Intel worked together to deliver local virtual machine desktops, aiming to make virtualization ubiquitous on client devices. The result of the collaboration is Citrix® XenClient™, a local desktop virtualization platform that provides new levels of security and user flexibility for enterprise desktops. Continue reading to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for BlackBerry Administrators by BlackBerry August 2008 - (Free Research) This whitepaper discusses best practices for managing your BlackBerry Enterprise Server running on Lotus Domino. Take a tour of the administrative features and tools that can make your job easier. This session is a must for any BlackBerry administrator. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry February 2009 - (Free Research) Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Evaluating Mac Computers for the Enterprise: Strategies and Best Practices for Planning, Testing, and Deploying the Mac Successfully in Your Enterprise  by CDW April 2010 - (Free Research) It’s time to look at making the Mac® a first-class citizen in your organization. The Mac can easily integrate with your existing environment, be managed seamlessly, reduce costs through fewer support requirements, and help your employees be more productive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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