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Collaboration in the 2.0 Enterprise by Aspect, Inc. May 19, 2010 - (Free Research) Learn Why Embracing Collaborative Communications is Essential to Your Success. Join your colleagues and luminaries – as they discuss how unified communications and collaboration technologies can help companies break free from "company-centric" ways of looking at technologies, markets, and operations. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing SAP: Extend the reach of SAP Business Suite Applications with Sybase Mobile Solutions for SAP by Sybase, Inc. March 31, 2010 - (Free Research) Mobilizing CRM systems automates sales processes, increases productivity and enhances customer service. Sybase Mobile Sales for SAP CRM equips sales professionals with the capabilities they need to view and track opportunities, contacts, leads pipeline activity and more from anywhere, anytime. Read this virtual brochure to learn more. (BROCHURE) VIEW ABSTRACT | GO TO

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 26, 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

What's Happening on Your Shop Floor? by Plex Systems March 31, 2009 - (Free Research) Until recently, it was difficult for manufacturers to obtain a true picture of what was happening on the shop floor. Real-time, accurate data reflecting production activity, planned production schedules, quality checks, machine breakdowns, inventory levels or a shortage of materials made it a challenge for shop floor management to keep track.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fast Track ERP Implementation: Advice from the Field by IFS June 2009 - (Free Research) ERP implementations don't have to take months or years. This white paper discusses how Colfax Corp. implemented IFS Applications in as little as nine weeks. It presents a case study of Colfax's complex but rapid rollout, and offers fast tracking tips from Colfax Business Analyst Jay Michael. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Enterprise Server v4.1 Service Pack 6 by BlackBerry August 2008 - (Free Research) The BlackBerry Enterprise Solution provides push-based access to email; calendar, contacts, tasks and notes; instant messaging; web-based applications and services and enterprise applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Birst Case Study: Citrix Systems: Citrix Improves Profitability with Supply Chain Insight Provided by Birst by Birst February 2010 - (Free Research) Read this case study to learn how Fred Tiso and his team from Citrix Systems used Birst to optimize their Supply chain. Birst helped Citrix quickly digitize the entire Citrix supply chain, gain real-time visibility into sales forecasts, bookings, shipments, tracking numbers, backlog, product reliability, inventory, material forecast, and more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Eight Questions to Ask When Considering an All-in-One Data Protection Solution by i365, A Seagate Company November 2009 - (Free Research) Many administrators who oversee their organization’s backup and recovery are considering an all-in-one data protection (DP) solution. There are eight things to consider before you make your decision on which solution to purchase and this white paper explains them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry February 2009 - (Free Research) In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dell's SMART Approach to Workload Automation by BMC Software, Inc. April 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Case to Optimize by CDW Corporation September 2009 - (Free Research) A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Quality: A Survival Guide For Marketing by SAP America, Inc. June 2009 - (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation February 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing just how valuable, and complex, business data is for the businesses that rely on it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating IT Configuration Controls with Oracle Enterprise Manager Configuration Change Console by Oracle Corporation October 2008 - (Free Research) This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software Asset Management (SAM) Professional Services from HP by HP and Microsoft July 2010 - (Free Research) Software allows you to thrive in the midst of change. Managing your software assets requires a partner who delivers more—and that’s HP Software Licensing & Management Solutions (SLMS). Download this brochure and learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for BlackBerry Administrators by BlackBerry August 2008 - (Free Research) This whitepaper discusses best practices for managing your BlackBerry Enterprise Server running on Lotus Domino. Take a tour of the administrative features and tools that can make your job easier. This session is a must for any BlackBerry administrator. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry February 2009 - (Free Research) Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Outsourcing Security Management: Moving From Tactical Tool to Strategic Advantage by SecureWorks June 2010 - (Free Research) Protecting your IT network and applications against cyber-threats continues to grow more complicated and challenging. As a result, spending on IT security continues to reach record levels. Read this analyst brief to learn more about current security spending trends, what’s causing them, and how managed security services can help mitigate costs. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

dgdiscover Trial Version by dataguise, Inc. June 2010 - (Free Research) The first step in protecting sensitive data is knowing where it all resides. Most enterprises lack an integrated solution to find the databases deployed across the network and then search the databases and documents to discover all sensitive information.  (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc. May 2010 - (Free Research) This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Movement to Virtualization: Nemertes Research and Altor Networks on Cloud Security by Altor Networks February 2010 - (Free Research) Watch this webinar, with Nemertes Research and Altor Network, and learn about the trends of moving to virtualization, dynamics of the cloud, security challenges virtualization gives us, issues of compliance, and why existing solutions don’t really fulfill the needs of the enterprise. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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