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Your search for keyword: Customer Service/Help desk returned 214 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Help Desk and Call Management | Industrial Mobile Computing/ Rugged Handhelds | Authentication / Password Management | Customer Self-service/ e-Self Help | Unified Communications / Voice & Data Convergence | Mobile Device Management | Business Intelligence Solutions | Network Management | Identity Management/ User Provisioning | Access Control

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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation

September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Becoming the Enterprise Single Sign-on IT Hero: A Case Study by Novell Inc.

January 21, 2010 - (Free Research) Attend this webcast to learn how deploying an enterprise single sign-on (SSO) solution helps organizations deliver near-immediate ROI. Learn how one organization eliminated password-related helpdesk calls and strengthened security, all while reducing costs.
(WEBCAST) GO TO WEBCAST

Merging Mobility with Unified Communications by BlackBerry

August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Adding Application Control to Your Security Toolbox by Fortinet, Inc. / Alternative Technology Group of Arrow ECS

September 2009 - (Free Research) Read this solution guide for suggestions on how to get the most out of implementing application control in your network. After discussing the expanding applications frontier and its impact on an enterprise, the paper defines application control and reviews the requirements it must meet.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry

February 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc.

February 2010 - (Free Research) Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester: Competition Intensifies For The SMB ERP Customer by Oracle Corporation

August 2007 - (Free Research) This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America Inc

January 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Challenge to Achieve Perfect Order Management by SAP America Inc

January 2009 - (Free Research) Superior order management can be a competitive edge across the board, improving customer satisfaction and retention as well as your bottom line and top line.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Value of Pervasive BI by SAP America Inc

February 2010 - (Free Research) This Aberdeen Analyst Insight draws on three discrete data sets in order to examine the business value of making access to BI more pervasive across the enterprise. The data shows that users taking such an approach have overcome a number of organizational challenges in order to drive significant business performance enhancements.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

High Tech Industries: The Supply Chain Executive's Strategic Agenda by SAP America Inc

September 2008 - (Free Research) This paper explores the concerns and process roadmap of supply chain executives in high-tech industries.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Quality : A Survival Guide For Marketing by SAP America Inc

June 2009 - (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operational Excellence: Enabling Sustained Growth : Spotlight on the Americas by SAP America Inc

January 2009 - (Free Research) Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developing A Universal Approach To Cleansing Customer And Product Data by SAP America Inc

June 2009 - (Free Research) Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc.

January 2010 - (Free Research) Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

ERP in SMB: Exploring Growth Strategies by SAP

November 2007 - (Free Research) This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infor CRM for Travel & Leisure by Infor CRM

July 2009 - (Free Research) Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.
(BROCHURE) VIEW ABSTRACT | GO TO

Addressing the challenges of implementing a customer-centric strategy by Infor CRM

December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript - Maximizing Enterprise Backup and Dedupe Performance for Greater ROI by FalconStor Software

January 2010 - (Free Research) Let’s take a look at disk and how it is fundamentally changing data protection. This presentation transcript explains how to leverage the advantages of disk for best possible backup performance and maximum ROI.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Webcast: Best Practices for Migrating SAP Applications from UNIX to Red Hat Enterprise Linux by Red Hat

January 2010 - (Free Research) Jointly presented by REALTECH consulting and Red Hat, this webcast will highlight the top considerations for customers looking to migrate their SAP applications to Red Hat Enterprise Linux. Topics include building the business case for migrations, top considerations while planning your migration, and more!
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Customer Centricity Master Data and the 360 Degree View by DataFlux Corporation

January 2010 - (Free Research) This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Guide to the Value of Reliable Data in Insurance by DataFlux Corporation

November 2009 - (Free Research) Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Carnation Auto Reduces Costs and Scales for Business Growth with Red Hat and SAP Solutions by Red Hat

January 2010 - (Free Research) Carnation auto needed to establish a centralized IT system that would consolidate information across the entire Indian automobile industry landscape to provide their customers with a wide array of services. Read this case study to see how they used applications in the SAP Business Suite on Enterprise Linux to help them.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data, Disconnected: Taking the Necessary Steps to Build Greater Accuracy into the Customer Management Processes by Pitney Bowes Business Insight

March 2009 - (Free Research) This white paper for the communications sector examines how inaccurate data can impact customer relationships, and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learn to Improve SAP Order Management and Retain Customers in Today’s Tough Economy by Esker Inc.

July 2009 - (Free Research) This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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