Business Process Management (BPM) | Customer Relationship Management (CRM) | Business Intelligence Solutions | Enterprise Resource Planning (ERP) | Business Process Automation | Workflow Automation | Enterprise Information Integration/ Metadata Management | Technology ROI Tools | Customer Service (General) | Customer Experience Management (CEM)

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SearchSAP.com E-Book: SAP Workflow update: Must-knows for delivering successful workflow projects by Dolphin October 20, 2010 - (Free Research) SAP shops have long been using the Workflow module to automate processes controlled by the SAP FI module. Customers are looking to extend SAP Workflow to derive more value from SAP systems in place. Learn the benefits and challenges of using the SAP Business Workflow module as well as tips for planning a successful Workflow strategy. (EBOOK) VIEW ABSTRACT | GO TO

IDC MarketScape: Worldwide Business Process Platforms 2011 Vendor Analysis by Oracle Corporation September 29, 2011 - (Free Research) This IDC study assesses the capabilities of business process platform vendors to support midrange to complex process improvement scenarios. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Management with a Competitive Edge: Implementing Transparent, Agile, and Consistent Business Process Management by ILOG, an IBM Company April 2008 - (Free Research) This white paper explains how a business rule management system (BRMS) can make business process automation easier to understand, maintain and manage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webcast: Never Touch A Piece Of Paper Again – Getting The Most Out Of Your Imaging Solution by IBM September 2011 - (Free Research) View this webcast and learn how you can use an imaging solution to replace slow, document-centric processes with turbo-charged workflow solutions that streamline your business processes and propel your organization to Best-In-Class. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Three Capabilities to Fuel Today’s Dynamic Planning and Forecasting by IBM June 2011 - (Free Research) If you want to move beyond the traditional finance role and play a more visible, pro-active role in supporting business decision making, read this white paper today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

3 Ways You Will Overpay for Your Mobile Workforce Management Solution and 3 Strategies to Avoid it by ViryaNet Ltd (E-mail this company) January 2012 - (Free Research) Read this white paper to learn how to minize costs when implmenting a mobile workforce management system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluation of managed print service suppilers by ComputerWeekly.com January 2011 - (Free Research) In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP  lead the pack, due to their  global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark  have gained considerable ground, demonstrating effective maturity and service delivery excellence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software as a Service Dramatically Improves CRM Success by Oracle Corporation February 2008 - (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Prime for Enterprise Products At-A-Glance by Cisco Systems, Inc. January 2012 - (Free Research) This is an outline of the features and benefits of a portfolio of management products to help your IT department more effectively manage their networks and the services delivered. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

IT matters again by ComputerWeekly.com December 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. (IT BRIEFING) VIEW ABSTRACT | GO TO

Computer Weekly 15 November 2011: Read this week's issue of the UK's leading technology publication, with all the latest news, analysis and opinion for IT managers by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Podcast: Production Imaging and Workflow: The Best Applications by IBM September 2011 - (Free Research) Listen to this podcast to learn where you should invest in an imaging solution to get the most out of your investment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Beyond EDI: How a Smart Invoice Network Reorders P2P to Drive Global e-Invoicing and Collaboration with All Suppliers by Ariba, Inc. January 2012 - (Free Research) In this white paper, learn best practices for automating workflow and AP to increase accuracy, overall business efficiency, and decrease costs to improve your AP operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advancing Enterprise Mobility to Improve Sales and Service by SAP America, Inc. March 2011 - (Free Research) Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Enterprise Applications Services for Microsift Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience by Hewlett-Packard Limited January 2012 - (Free Research) HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BMR Tones Up Its Sales Performance with Advanced Analytics by IBM February 2011 - (Free Research) This paper explains how ProStrategy Colman, an IBM Business Partner, helped BMR become the first company in Europe to implement IBM Cognos Express – an all-in-one business intelligence and planning solution designed for mid-sized companies. Continue reading to learn how BMR toned up its sales performance with advanced analytics. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

5 steps to successful workload automation by BMC Software, Inc. October 2011 - (Free Research) A patchwork of job schedulers can cause many inefficiencies, hindering IT’s ability to serve the business. An enterprise approach solves these issues and adds new value. Five steps can take you from a costly mishmash to benefits like increased productivity, lower costs, and better service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Procurement and Spend Analytics by Oracle Corporation December 2011 - (Free Research) Through complete end-to-end insight into the factors that impact company performance, you can significantly reduce costs, enhance profitability, increase customer satisfaction and gain competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Solutions for Increasing Sales Productivity and Revenue by Sybase, Inc. March 2010 - (Free Research) The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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