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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Gartner Report: Ten Database Activities Enterprises Need to Monitor by IBM
August 09, 2010 - (Free Research) This complimentary report, authored by Jeffrey Wheatman, research director within Gartner's Information Security, Risk Management and Privacy research group, includes Gartner's compiled list of 10 critical database activities and behaviors that enterprises should be auditing now. Read this report now to learn more.
Affordable, Powerful Storage for Oracle Database with Dell EqualLogic by Dell, Inc.
June 28, 2011 - (Free Research) This white paper discusses how Dell has addressed today's data center challenges through the delivery of scalable database solutions built on affordable, standards-based Dell PowerEdge server platforms and the Dell EqualLogic PS Series virtualized iSCSI SAN. Read on to learn more.
Accelerate Application Performance with Flash Storage by Oracle Corporation
March 23, 2011 - (Free Research) Storage performance and capacity demands are increasing rapidly, creating storage input/output challenges for many enterprises running applications that need fast response times. This Webcast will address those challenges and explore a proven solution: Oracle's Sun Flash storage portfolio.
University Pittsburgh Medical Center Pairs ProtecTIER & XIV to Win Backup Battle by IBM
March 24, 2011 - (Free Research) Check out this case study to learn how beyond ease of use, a smaller physical footprint, and lower total cost of ownership – this health enterprise was able to reduce their backup window by 2 hours and achieve deduplication ratios of 24:1 on their data-dense, 13-terabyte Oracle database.
Oracle Real Application Clusters 11g Release 2 by Oracle Corporation UK Ltd
September 22, 2010 - (Free Research) This white paper provides a technical overview of Oracle Real Application Clusters 11g Release 2 with an emphasis on the features and functionality that can be implemented to provide the highest availability and scalability for your enterprise applications.
Getting Started with Master Data Services by Global Knowledge
February 24, 2011 - (Free Research) This white paper highlights the new Master Data Services feature. This enhancement allows an organization to create a Master Data Hub that provides a “single source of truth” for the enterprise’s numerous data entities and hierarchies.
The State of Database Management by IBM
June 2008 - (Free Research) Data managers are concerned about managing the explosion of data, and are looking for ways to manage the process. In this survey from IDUG, learn about improving database performance and overall corporate performance.
Comprehensive Data Warehousing & BI Solution with Oracle Database 11g by Oracle Corporation
October 2007 - (Free Research) This white-paper provides an overview of Oracle Database 11g's capabilities for data warehousing, and discuses its key features and technologies. Discover how to integrate information, perform fast queries, scale to very large data volumes, and more.
Dell EqualLogic™ PS Series and Microsoft WS2008 Hyper-V by Dell | EqualLogic
December 2008 - (Free Research) The Dell EqualLogic™ PS Series can provide a fully virtualized storage infrastructure that delivers high availability, resiliency, flexibility, and scalability that is simple and cost-effective to deploy, manage and grow.
Building a Scalable Cloud by Dell, Inc. and Intel
June 2011 - (Free Research) Salesforce.com is the leader in enterprise cloud computing services, enabling organizations to manage every part of the customer relationship without having to maintain expensive, in-house applications. Read this case study to learn how Saleforce.com made room for new service and customer growth with Dell's PowerEdge servers.
Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation
December 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system
Forrester: The Total Economic Impact of RTC by IBM
March 2011 - (Free Research) This study provides you with a framework to evaluate the potential financial impact of IBM’s Real-time Compression solution on your organization. Read on to see how this solution tested and how it can contain the data growth in your business.
Oracle's Sun Systems for Enterprise 2.0 by Oracle Corporation UK Ltd
December 2010 - (Free Research) This paper explains how Oracle's Sun Systems for Enterprise 2.0 solution provides an integrated platform— combining highly scalable servers, next-generation storage, and networking technologies with best-of- breed software and services from Oracle- to deploy a highly reliable Enterprise 2.0 infrastructure that delivers simplicity and savings.
Data Deduplication FAQ Podcast by Quantum Corporation
May 2008 - (Free Research) This expert Podcast, featuring Jerome Wendt, President and Lead Analyst of DCIG, Inc. puts an end to the confusion by offering insights to the most commonly asked questions he hears in the field today.
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