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Application Management and Maintenance | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Help Desk and Call Management | Availability, Performance and Problem Management

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ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 06, 2012 - (Free Research) Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

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