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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The global state of the PMO: The IT perspective by ComputerWeekly.com May 05, 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. (IT BRIEFING) VIEW ABSTRACT | GO TO

Laptop Backup: ESG on the Fastest Growing Challenge for Storage Pros by Copiun August 27, 2010 - (Free Research) Tune into this video featuring Lauren Whitehouse, Senior Analyst, Enterprise Strategy Group as it outlines the challenges associated with endpoint data protection and management, how the problems are being addressed today, the advantages and disadvantages of these different data protection approaches and more. (VIDEO) VIEW ABSTRACT | GO TO

Podcast: Laptop Backup: ESG on the Fastest Growing Challenge for Storage Pros by Copiun August 27, 2010 - (Free Research) Tune into this podcast featuring Lauren Whitehouse, Senior Analyst, Enterprise Strategy Group as it outlines the challenges associated with endpoint data protection and management, how the problems are being addressed today, the advantages and disadvantages of these different data protection approaches and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

E-Guide: Best Practices to ensure secure mobile communication by thawte Inc. February 01, 2012 - (Free Research) Learn more about the importance of mobile security and how you can ensure secure mobile communications in your enterprise. (EGUIDE) VIEW ABSTRACT | GO TO

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