Customer Self-service/ e-Self Help | Help Desk and Call Management | Remote Access Technologies | Application Lifecycle Management(ALM) | Authentication / Password Management | Unified Communications / Voice & Data Convergence | Mobile Device Management | Application Management and Maintenance | Application Security | Load, Stress & Performance Testing

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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Total Economic Impact™ Of CA Wily Application Performance Management by CA June 02, 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

5 Keys to a Successful Identity and Access Management Implementation by CA December 2007 - (Free Research) An effective Identity and Access Management (IAM) solution is quickly becoming a must-have or enterprise organizations. In this paper learn the five keys to successful identity and access management implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business on the Move: Building a Successful Mobilisation Strategy by Sage (UK) Limited March 2010 - (Free Research) Making your workforce mobile is about making them customer centric 24/7. A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn about the mobile market, benefits of mobility, and practical considerations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Critical Lessons to Help You Deal with the To Six SAP ERP 6.0 Upgrade Challenges by Panaya, Inc. March 2010 - (Free Research) This webcast explores the top challenges of an SAP ERP 6.0 upgrade and provides must-know advice, real-world examples, technical tips and other tricks to help you solve them. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Driven Automation – What is Business Driven Automation? by CA February 2010 - (Free Research) CA products are strongly differentiated by their ability to respond to changing business needs – Business Driven Automation. Ray Wright asks Steve Garone about CA’s Business Driven Automation capabilities and how they help customers. Listen to this podcast to learn more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Say Yes to Virtualization: Server Virtualization Helps Businesses Achieve Considerable Reductions in Total Cost of Ownership (TCO) by CDW Corporation September 2009 - (Free Research) Virtualized servers are yielding dramatic cost savings through consolidation of physical resources, reductions in power and cooling requirements, and slashed operational expenses. It’s delivering a magnitude of benefits that many businesses find virtually amazing. Read this whitepaper to learn more about the benefits of server virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting Ready for Microsoft Windows Server 2008 by Dell, Inc. April 2008 - (Free Research) Read this article to learn about the many capabilities and benefits of Microsoft Windows Server 2008 and how Dell products can help simplify the migration to this new operating system. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Windows PowerShell in Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd August 2009 - (Free Research) To address the need for streamlined management, Windows Server 2008 R2 delivers a powerful yet easy-to-use management experience that encompasses both tools and best practices. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Communications in Emergency Situations: Mobile Business Continuity Planning Solutions That Help Mitigate Risks and Improve Responsiveness to Emergency Situations by BlackBerry January 2007 - (Free Research) This white paper addresses the ways in which organizations can ensure preparedness by deploying wireless software solutions based on the BlackBerry Enterprise Solution and BlackBerry applications from Wallace Wireless. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learn to Improve SAP Order Management and Retain Customers in Today’s Tough Economy by Esker Inc. July 2009 - (Free Research) This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The EPA's Mandatory Reporting Rule: How It Works and Guidelines to Successful Compliance by SAP America, Inc. March 2010 - (Free Research) Read prescriptive, step-by-step guidelines to help companies successfully comply with the EPA's Final Mandatory Reporting of Greenhouse Gases Rule. Learn how the right software can help global organizations address the complexity of growing GHG regulations while reducing risks at both the enterprise and local level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realizing the Maximum Value from SAP Investments by SAP America, Inc. March 2010 - (Free Research) From initial identification of a business need to actual engagement, The SAP Services Organization helps you realize maximum value from your technology investments. Our mission is to help your business become a clear enterprise, prepared for risk and uncertainty and able to adjust operations as market conditions change. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst Webcast with Merv Adrian: Leverage your Data Assets Across the Global Enterprise by Sybase, Inc. March 2010 - (Free Research) As IT infrastructures grow more complex there is a need for data to be synchronized, integrated, consolidated, and migrated. Watch this webcast to learn about the critical issue of data integration environments in the enterprise and how Sybase can help your organization meet its data replication, data movement and real-time reporting needs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Virtualization - Aligning IT Supply With Business Demand by Arrow ECS HP Group and Intel October 2005 - (Free Research) Virtualization allows you to dynamically allocate and manage resources in a utility-like way. It helps you break down the rigid IT structures that inhibit business agility. Virtualization also helps you increase utilization of valuable computing resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: SAP upgrade tips and best practices by Panaya, Inc. March 2010 - (Free Research) SAP upgrades are a perennial challenge - especially for organizations with many instances or customizations. The struggling economy has also made it difficult to make a case for a technical SAP ERP upgrade. Read this paper to learn about six SAP upgrade tips and best practices for global environments which can help avoid costly downtime and issues. (EBOOK) VIEW ABSTRACT | GO TO

Top 10 Reasons to Upgrade to Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd October 2009 - (Free Research) Windows Server® 2008 R2 is the newest Windows Server operating system from Microsoft. Designed to help organizations reduce operating costs and increase efficiencies, Windows Server 2008 R2 provides enhanced management control over resources across the enterprise. Read the top 10 reasons why you should upgrade to Windows Server 2008 R2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get More Virtual with Dell and VMware vSphere by Dell, Inc. June 2009 - (Free Research) Learn how Dell has designed and integrated the Dell EqualLogic Virtual SAN with VMware® vSphere 4.0 with to help you save money and get more virtual. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Eliminate Costs by Retiring Legacy Applications by Informatica March 2010 - (Free Research) Many organizations keep data in seldom-used legacy applications. Businesses are increasingly decommissioning applications to get more from IT budgets but still need accessibility to that data. Watch this webcast to learn how Informatica can help safely retire legacy systems and applications while ensuring complete access to the data within them. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Monitoring Enterprise-Wide Business Risk by ArcSight, Inc. December 2008 - (Free Research) This paper presents ArcSight EnterpriseView, a solution designed to help customers understand who is on the network, what data they are seeing, and which actions they are taking with that data. While doing so, EnterpriseView provides the context to understand whether the business faces additional risk of data loss, compliance breach, or fraud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Protection for Virtual Server Environments by Datalink and NetApp October 2008 - (Free Research) Today's data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink's experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise WAN Optimization: Delivering faster applications to any user, anywhere by Blue Coat March 2009 - (Free Research) This white paper looks at the specific issues behind application performance problems and how to resolve them within an ADN environment. It explores how important acceleration technologies such as bandwidth management, compression, protocol optimization, byte caching, and object caching can optimize key enterprise applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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