Customer Self-service/ e-Self Help | Help Desk and Call Management | Remote Access Technologies | Application Lifecycle Management(ALM) | Authentication / Password Management | Unified Communications / Voice & Data Convergence | Mobile Device Management | Application Management and Maintenance | Application Security | Load, Stress & Performance Testing

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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Total Economic Impact™ Of CA Wily Application Performance Management by CA June 02, 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

5 Keys to a Successful Identity and Access Management Implementation by CA December 2007 - (Free Research) An effective Identity and Access Management (IAM) solution is quickly becoming a must-have or enterprise organizations. In this paper learn the five keys to successful identity and access management implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Midmarket ERP Software Evaluation Tips by IQMS February 2010 - (Free Research) Midmarket manufacturers have a lot to consider when selecting ERP software. In this podcast, get midmarket ERP software evaluation tips -- and learn how to avoid common mistakes that can slow you down. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Understanding an OLAP Solution from Oracle by Oracle Corporation September 2008 - (Free Research) This white paper discusses two Oracle OLAP solutions: Oracle's Hyperion Essbase and Oracle Database 11g OLAP Option which share similar characteristics but are individuals with their differences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Virtualize at the Speed of Your Business - The Dell Guide to Virtualization by Dell, Inc. and Intel December 2008 - (Free Research) Virtualization is changing everything, from how you manage resources to the way you support your business, it addresses many of today's IT challenges - cost, responsiveness, availability, disaster recovery - and is a key element for achieving a more automated, agile infrustructure. Dell helps you virtualize at the speed of your business... (BROCHURE) VIEW ABSTRACT | GO TO

Ministry Saves $125,000 with Virtualization, Better Supports International Workforce by Dell and Microsoft January 2010 - (Free Research) The IT staff of Joyce Meyer Ministries, an international nonprofit, wanted to reduce server growth while giving remote offices access to corporate applications. Virtualization was the logical option, but VMware was too expensive to deploy remotely. Read this case study to learn about the features and benefits of the Microsoft solution they adopted. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data backup and recovery choices for SMBs by EMC Corporation December 2009 - (Free Research) Small- and medium-sized businesses (SMBs) need and deserve the same level of quality found in the data backup and recovery systems of their larger "enterprise" counterparts. Download this SearchSMBStorage.com E-Guide to learn more about alternative storage options that deliver the quality and support while saving you money. (EGUIDE) VIEW ABSTRACT | GO TO

Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in Smaller Organizations by Vision Solutions April 2008 - (Free Research) This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business on the Move: Building a Successful Mobilisation Strategy by Sage (UK) Limited March 2010 - (Free Research) Making your workforce mobile is about making them customer centric 24/7. A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn about the mobile market, benefits of mobility, and practical considerations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Which Postgres is Right for Me? by EnterpriseDB Corporation March 2010 - (Free Research) Discover the differences between PostgreSQL, Postgres Plus Standard Server and Postgres Plus Advanced Server and optimize your choice of open source database. You'll learn enough about the different capabilities, modules, and uses for each product to make the best Postgres choice for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Server and Storage eBook, Ch 3 - Assess Your Data Center Storage Needs by Dell, Inc. and Intel August 2009 - (Free Research) Servers play a crucial role in daily enterprise operations. But even the most powerful and resilient servers are useless without adequate storage. Storage solutions contain the operating systems, applications and virtual images needed to operate every server. This eBook chapter will help you better understand your data center storage challenges. (EBOOK) VIEW ABSTRACT | GO TO

Defying the Threat of Mobile Malware - BlackBerry Security Safeguards by BlackBerry July 2008 - (Free Research) This webcast focuses on the ways the BlackBerry Enterprise Solution is designed to minimize the risk of malware, including factors that restrict intruder access and options for identifying and further limiting the risk. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Rehosting Mainframe Workloads by Clerity March 2010 - (Free Research) Read this white paper to learn about Clerity’s unique approach to leveraging existing skill sets, application code, and administrative tools, benefiting the bottom line today and better preparing the enterprise to sustain competitive advantage in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Google Apps vs. Microsoft Exchange by Google Apps March 2010 - (Free Research) Read this presentation transcript featuring James Ferreira, CIO for the New Mexico State Attorney General's Office, to learn about migrating to cloud computing applications. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Understanding the Business Benefits of an Open Source SOA Platform by JBoss, a Division of Red Hat June 2009 - (Free Research) This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

A Developers How to Strategy (Perspective) on Integrating Open Source BI by Jaspersoft March 2009 - (Free Research) This guide introduces JasperSoft's application programming interfaces to product and development managers. Learn how JasperSoft's reporting and analytics enhance the quality and value of all applications through seamless integration without the frustration of home-grown and legacy systems that are far too expensive to develop, manage, and maintain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key Business Benefits to Hosting SAP: Increase ROI and Maximize Cost Savings by Freudenberg IT December 2009 - (Free Research) Join Richard Downham, Senior Vice President of Managed Services, Freudenberg IT and Darnell Smith, IT Director, Elster Electricity, in this podcast as they examine the ROI and cost savings customers should expect from hosting SAP. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

E-Book: Manufacturing IT Guide - How to Evaluate and Buy Small to Mid-Size ERP Platforms by IQMS March 2010 - (Free Research) This E-Book offers best practices for SMBs and midmarket organizations evaluating ERP platforms and provides suggestions on how to avoid procurement pitfalls. (EBOOK) VIEW ABSTRACT | GO TO

E-Guide: Expert Guide to SharePoint Features in Office 2007 by Microsoft Corporation India Pvt Ltd March 2010 - (Free Research) Many of today’s IT pros are struggling to make effective use of Office 2007 collaboration features. In this expert E-Guide, brought to you by SearchEnterpriseDesktop.com and Microsoft, you will gain clear insight into Office 2007’s unique collaboration offerings. (EGUIDE) VIEW ABSTRACT | GO TO

Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture by Dell and Microsoft December 2008 - (Free Research) This paper proposes several sample virtualization architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Extending ERP: A Buyer's Guide to ERP Versus Best of Breed Decisions by SAP America, Inc. November 2006 - (Free Research) This Aberdeen report explains the important functions of ERP and strategies for deriving more and better business value from their implementations. (BOOK) VIEW ABSTRACT | GO TO

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