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AirMagnet WiFi Analyzer by AirMagnet, Inc. February 25, 2010 - (Free Research) AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Reversing the Requirement for Storage Growth — IBM Consolidates and Simplifies Tier-2 Storage by IBM February 25, 2009 - (Free Research) IBM recognizes the need to not only consolidate data center storage, but also to reduce the amount of array capacity required to store multiple copies of business-critical information. Read this article for information on how data center storage issues can be addressed using innovations such as data deduplication. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Performing Effective MTBF Comparisons for Data Center Infrastructure by APC by Schneider Electric January 28, 2010 - (Free Research) Mean Time Between Failure (MTBF) is often proposed as a key decision making criterion when comparing data center infrastructure systems. This paper explains how MTBF can be effectively used as one of several factors for specification and selection of systems, by making the assumptions explicit. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Provisioning Automation by Hewlett-Packard Company January 29, 2009 - (Free Research) HP ProCurve's Data Center Connection Manager is a unique tool that can help organizations adapt and grow their virtualized application environments in line with their business expectations. This paper demonstrates how to use this tool to achieve data center provisioning automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Infrastructure Manager and the Virtualization-Ready Data Center by Dell, Inc. December 01, 2009 - (Free Research) Dell Infrastructure Manager offers an open, standards-based software solution designed to unify and simplify management of heterogeneous servers, storage devices, and networks - while offering a smooth migration path toward a virtualization-ready data center that can adapt quickly and easily as enterprise needs change. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Webcast: Device/Port Control and Data Encryption within Microsoft® System Center by Lumension January 14, 2010 - (Free Research) In this Lumension webinar, Microsoft SCCM users will learn about today’s data protection challenges facing many organizations, and Lumension® Device Control for Microsoft® System Center, the latest innovation to help Microsoft System Center users leverage and extend your existing infrastructure to deliver award-winning device. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Protection for Virtual Server Environments by Datalink and NetApp October 01, 2008 - (Free Research) Today's data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink's experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Consolidation & Business Continuity by Blue Coat March 01, 2009 - (Free Research) Consolidating data centers directly affects OPEX by reducing costs -- not only of buildings, but the staff to run the data centers -- as well as reducing the complexity of the network. When consolidation is well architected, it calls for data mirroring, storage replication, and backup processes in order to proactively plan for business continuity. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

eBook: The New Data Center Imperatives by Dell, Inc. and Intel December 17, 2009 - (Free Research) Demand for new and upgraded data centers will continue to grow, despite the economic downturn. Careful planning can help IT and finance managers get the most from data center investments and build a flexible foundation for enterprise growth. (EBOOK) VIEW ABSTRACT | GO TO

Sun Microsystems & Force10 Networks Collaborate to Bring Network Automation to the Masses by Force10 Networks March 01, 2010 - (Free Research) Download this white paper to see how Sun's Crossbow, coupled with Force10's FTOS, provides an end-to-end standards-based approach to virtualization and automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data February 25, 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

10 Gigabit Ethernet: Unifying iSCSI and Fibre Channel in a Single Network Fabric by Dell, Inc. September 01, 2009 - (Free Research) The advent of 10 Gigabit Ethernet (10GbE), Data Center Bridging (DCB), and Fibre Channel over Ethernet (FCoE)offers enhanced performance and throughput for connecting networked storage to servers. Whether using the Internet SCSI (iSCSI) or Fibre Channel protocols, organizations have a clear path for unifying a network fabric in 10GbE environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp. February 17, 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aperture Data Collection Process: A Necessity for Realizing the Benefits of DCSM by Aperture - An Emerson Network Brand February 22, 2010 - (Free Research) As the data center continues to grow in complexity, the Data Center Service Management (DCSM) discipline is becoming widely adopted by organizations that wish to migrate to higher levels of process maturity. This technical brief will discuss the benefits of using DCSM. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Panduit's Interactive Resource Center - Unified Physical Infrastructure by Panduit February 12, 2010 - (Free Research) During this unique and interactive event, learn more what unified physical infrastructure entails and how it can help you address the challenges of the core systems – control, power, completion, security and communications – that have traditionally existed in a siloed environment. (INFORMATION CENTER) VIEW ABSTRACT | GO TO

Windows Server and Storage eBook, Ch 3 - Assess Your Data Center Storage Needs by Dell, Inc. and Intel August 10, 2009 - (Free Research) Servers play a crucial role in daily enterprise operations. But even the most powerful and resilient servers are useless without adequate storage. Storage solutions contain the operating systems, applications and virtual images needed to operate every server. This eBook chapter will help you better understand your data center storage challenges. (EBOOK) VIEW ABSTRACT | GO TO

Fibre Channel Essentials by Global Knowledge January 25, 2010 - (Free Research) The protocol utilized to transport data between servers and storage for High Performance Computing (HPC) and to define a Storage Area Network (SAN) is Fibre Channel(FC). Fibre Channel is an "invisible" protocol, because it is only known to the technicians that implement it and keep it working. This paper will provide an overview of this technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook: Energy Efficient IT-Chapter 3: Principles of Data Center Infrastructure Efficiency by APC by Schneider Electric February 01, 2010 - (Free Research) Chillers, air handlers, power distribution, backup power - all of the mechanical processes that keep servers running smoothly account for more than half of an IT energy bill. But this is changing. Energy-efficiency best practices and equipment designs are available to help enterprises reduce their data center energy usage. (EBOOK) VIEW ABSTRACT | GO TO

Symantec Backup Exec 2010 Resource Center by Symantec Corporation February 04, 2010 - (Free Research) In this Resource Center chose from a variety of assets to help you manage costs and simplify your backup needs. (RESOURCE CENTER) GO TO

WEBCAST: Designing the Data Center of the Future with Andy Cavney, Joanne Tyree, and Marc Naese by Panduit January 28, 2010 - (Free Research) Watch this webcast to learn about have to achieve a new data center for energy efficiency and strategic IT objectives. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Transformer UPS vs. Transformerless UPS: Balancing High Levels of Availability with Efficiency by Emerson Network Power January 21, 2010 - (Free Research) Today's IT, facilities and data center managers face the daunting challenge of maintaining a high availability data center while simultaneously increasing energy efficiency. Learn how Transformer-based UPS designs are proven topologies for achieving high efficiency without compromising availability in large enterprise data center applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

State of Green in the Data Center by IBM November 12, 2009 - (Free Research) This session describes the emerging and continually maturing state of green energy management world wide from not only a data center view but a view across the enterprise. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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