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Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Social Networking Changing Business Top to Bottom - Ind. Analyst by NewsGator Technologies December 07, 2009 - (Free Research) Organizations often lack an understanding of how social networking affects their organization. This webcast explores real-life companies engaged in social networking to give viewers a better understanding of how it impacts consumer and enterprise environments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ministry Saves $125,000 with Virtualization, Better Supports International Workforce by Dell and Microsoft January 22, 2010 - (Free Research) The IT staff of Joyce Meyer Ministries, an international nonprofit, wanted to reduce server growth while giving remote offices access to corporate applications. Virtualization was the logical option, but VMware was too expensive to deploy remotely. Read this case study to learn about the features and benefits of the Microsoft solution they adopted. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data February 25, 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Aberdeen Group: Enterprise Strategy Report - Global ERP Functionality Differences by SAP America, Inc. September 17, 2008 - (Free Research) Enterprises looking to compete in a global marketplace must be able to comply with international financial and legal requirements-they must be able to think globally but at the same time act (and comply) locally. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Metrics Ensures Success by IFS July 01, 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demonstrating Business Value: It Pays to Assess and Understand the Total Cost of Ownership of IT Investments by Microsoft Corporation India Pvt Ltd November 02, 2009 - (Free Research) This IDC Analyst Connection takes a closer look at the key parameters in establishing the appropriate financial objectives in an organization's decision-making framework. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc. September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Blue Coat and SAP: Network Infrastructure Enhancements for Successful Enterprise SOA Deployments by Blue Coat May 2008 - (Free Research) This paper is based on the results of an SAP Enterprise Services Community program project, in which a number of leading network and test solution vendors and SAP teamed up to build a production-like enterprise SOA-based application landscape. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Thomas & King Case Study: The Right Ingredients for Software Asset Management by Dell, Inc. and Intel October 2008 - (Free Research) Read this Dell case study to learn how a restaurant franchisee gets its IT cooking with the right reporting from Dell Software Inventory & Usage Management. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-Guide: Expert Analysis of Virtual Desktop Deployment by SHI International Corporation March 2010 - (Free Research) While developing a virtual desktop environment isn't an easy feat, there are many reasons why it's worth the effort. This expert e-guide discusses the various benefits associated with a virtual desktop deployment. Discover why many of today’s enterprises are ready for VDI and explore the common pain points addressed by virtual desktops. (EGUIDE) VIEW ABSTRACT | GO TO

Presentation Transcript: The Enterprise Integration Triangle - Services, Data and Events by Progress Software March 2010 - (Free Research) Read this transcript and learn about the enterprise integration triangle and how the world's favorite international airline has mastered the code and key tools for integration platforms. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The Enterprise Integration Triangle - Services, Data and Events by Progress Software January 2010 - (Free Research) Download this webcast and learn about the enterprise integration triangle and how the world's favorite international airline has mastered the code and key tools for integration platforms. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data Loss Prevention Tools: The New Way to Prevent Data Theft by McAfee, Inc. March 2010 - (Free Research) Every security professional knows that implementing a DLP product into a large corporate network is by no means a walk in the park. Check out this podcast for an expert look at the key differentiating features of DLP tools. Also get tips on easing DLP integration in your business, no matter the size. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Virtualization on Scale-up Hardware: Red Hat Virtualization on HP ProLiant servers powered by AMD Opteron processors by Red Hat, HP, and AMD March 2010 - (Free Research) Get more utilization from your data center by consolidating with Red Hat Enterprise Virtualization on HP’s powerhouse ProLiant DL785 G6 servers. Discover how by consolidating hundreds of virtual machines onto one server, with no increase in licensing costs, can minimize power consumption and maximize return on investment with less risk. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Excelling at Enterprise Carbon Management and Sustainability: An Executive Business Frameworkfor Sustainability 2.0 by SAP America, Inc. March 2010 - (Free Research) This paper describes the market drivers (intelligent operational efficiency, competitive differentiation, sustainable growth) for enterprise carbon management and how companies are implementing strategies to address these current and future developments of next-generation sustainability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP in the Midmarket 2009 by SAP America, Inc. March 2010 - (Free Research) Faced with increasing complexity, Best-in-Class mid-size companies look to ERP solutions to drive more value by standardizing, streamlining, and automating business processes while providing the visibility they need to make well-informed decisions quickly and efficiently. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Profiler by SolarWinds, Inc. March 2010 - (Free Research) Keep pace with storage growth with visibility and management of the storage infrastructure. Storage Profiler enables you to do more with less: save time, save money, reduce overhead, reclaim resources. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Defend IT, Delight Users and Launch BSM with Network and User Service Alignment by ASG Software Solutions March 2010 - (Free Research) Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Simplifying Branch Office Management by Search EnterpriseWAN E-Books March 2010 - (Free Research) Branch IT managers face a very dynamic environment. The number of branches is rising, telecommuting is increasing, and the demand for applications is expanding. You need to take a proactive approach, classify branches, and establish SLAs that tie to each class and can then be met through the deployment of various technologies. (EBOOK) VIEW ABSTRACT | GO TO

Ten Things You Need to Know about Virtualization by DataCore Software Corporation November 2009 - (Free Research) Thinking of making the move to “total enterprise virtualization?" Here are some interesting points of view about virtualization you should know coming from the vantage point of a storage virtualization pioneer, DataCore Software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pocket E-Guide: How to Prevent Rogue Antivirus Programs in the Enterprise by ESET March 2010 - (Free Research) In this expert pocket e-guide, get tips on safeguarding your organization from rogue antivirus because security education and awareness training isn’t a sufficient method on its own. (EGUIDE) VIEW ABSTRACT | GO TO

Top Tactics for Endpoint Security by McAfee, Inc. March 2010 - (Free Research) This video provides an overview of current endpoint security problems.. Learn best practices for creating a centrally managed endpoint security architecture, get insight into integrating a variety of network-access control technologies and tips for deploying an endpoint architecture that covers all access paths. (VIDEO) VIEW ABSTRACT | GO TO

McAfee Security Spotlight: IT Heroes in Mid-Size Organizations by McAfee, Inc. March 2010 - (Free Research) Real heroes running IT in midsize organizations around the world deal with tremendous pressure every day. While they face the same security risks as larger enterprise organizations, they have to do a hundred other things that are equally important to the business. For these IT generalists, it’s not all about security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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