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Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Social Networking Changing Business Top to Bottom - Ind. Analyst by NewsGator Technologies December 07, 2009 - (Free Research) Organizations often lack an understanding of how social networking affects their organization. This webcast explores real-life companies engaged in social networking to give viewers a better understanding of how it impacts consumer and enterprise environments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Pocket eGuide: Expert Tips for Eliminating Linux Security Risks by Trusted Computer Solutions November 02, 2009 - (Free Research) In this expert Pocket E-Guide you will discover the five most common Linux security challenges that are currently overlooked in many of today’s businesses. Discover the pivotal role default installations, maintenance, and system testing play and learn why it is important to test Linux-based systems for vulnerabilities periodically and consistently. (EGUIDE) VIEW ABSTRACT | GO TO

Expert Tips for a Unix-to-Linux Server Migration by Arrow ECS HP Group August 01, 2009 - (Free Research) Once an organization sets up a Linux server, they must tackle the complex process of migrating Unix-based applications to this new server. In this expert E-Guide, brought to you by SearchEnterpriseLinux.com and Arrow, you will discover how to get started on a Unix-to-Linux migration. (EGUIDE) VIEW ABSTRACT | GO TO

Webcast: Best Practices for Migrating SAP Applications from UNIX to Red Hat Enterprise Linux by Red Hat January 15, 2010 - (Free Research) Jointly presented by REALTECH consulting and Red Hat, this webcast will highlight the top considerations for customers looking to migrate their SAP applications to Red Hat Enterprise Linux. Topics include building the business case for migrations, top considerations while planning your migration, and more! (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

eGuide: Expert Guide to High Transaction Processing with Linux by Red Hat & Continental Resources October 23, 2009 - (Free Research) Many of today's businesses rely on Unix for their highest workloads, limiting their ability to execute effective transaction processing. In this expert E-Guide you will discover how Linux can be used to perform high transaction rates at a low cost. Read on to learn more. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

MKS X/Server v 8.5 - High-performance, transparent PC X server by MKS, Inc. - Interoperability Division June 08, 2009 - (Free Research) This world of PC/UNIX system integration demands a product available for the newest PC architectures and is easy to use and easy to manage. Applications normally available on expensive UNIX workstations can be readily accessed from enterprise desktops. (TRIAL SOFTWARE) GO TO

7 Things Every System Administrator Should Know about OpenSSH by Global Knowledge December 2008 - (Free Research) This paper will focus on the OpenSSH implementation, which was initially developed as part of the OpenBSD project and is installed by default on most modern BSD and Linux-based operating systems, including Red Hat Enterprise Linux and Fedora. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Interoperability –Suse Linux Enterprise Server on ProLiant Advantage by Arrow ECS HP Group September 2009 - (Free Research) Listen to this podcast to learn how transitioning from SPARC to Suse Linux on Proliant and BladeSystem servers can improve data center efficiency and cut costs. Gain insight into the challenges and benefits of this transition from industry pro Joe Gerkman. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Security Blanket 3.0 by Trusted Computer Solutions October 2009 - (Free Research) Using OS lock down scripts can be time consuming and error prone. Keeping those scripts up-to-date as new guidelines are published requires a continuous cycle of research, interpretation, and script revision. Do you really have time for this? Security Blanket automates the process of locking down Linux and Solaris operating systems. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

10 Red Hat® Linux™ Tips and Tricks by Global Knowledge December 2008 - (Free Research) Global Knowledge and Red Hat have assembled 10 Tips and Tricks from Red Hat Certified Engineers® (RHCEs) to give you a quick reference guide to help you navigate Red Hat® Linux™ systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Achieve a Successful Mission-Critical SAP Application Migration Project by Red Hat January 2010 - (Free Research) Verizon had an increasing need to consolidate and standardize business applications, most notably, its Enterprise Resource Planning system. After a thorough evaluation period of multiple open source vendors, Verizon selected Red Hat Enterprise Linux as the standard operating system for the mission critical business application migration project. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Pursuit of a Standardized Solution for Secure Enterprise RBAC by BeyondTrust Corporation February 2010 - (Free Research) This paper will discuss how integrating BeyondTrust’s PowerBroker with the basic RBAC implementations of Sun, HP and the Linux community, provides an all-encompassing solution to privileged access control on Unix and Linux platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Metrics Ensures Success by IFS July 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demonstrating Business Value: It Pays to Assess and Understand the Total Cost of Ownership of IT Investments by Microsoft Corporation India Pvt Ltd November 2009 - (Free Research) This IDC Analyst Connection takes a closer look at the key parameters in establishing the appropriate financial objectives in an organization's decision-making framework. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Blue Coat and SAP: Network Infrastructure Enhancements for Successful Enterprise SOA Deployments by Blue Coat May 2008 - (Free Research) This paper is based on the results of an SAP Enterprise Services Community program project, in which a number of leading network and test solution vendors and SAP teamed up to build a production-like enterprise SOA-based application landscape. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Guarantee Scalable Control of Your Infrastructure with the Right Platform by Red Hat January 2010 - (Free Research) Learn how Banco Pastor benefitted from implementing Red Hat Enterprise Linux to run SAP NetWeaver®, SAP ERP, and IBM Lotus Notes software to provide the reliability, security, and efficiency needed to serve its professional workforce, as well as the critical internal applications that rely on the platform. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Are Your Business Critical Systems Capable of Scaling to Match Increased Demand? by Red Hat January 2010 - (Free Research) Carnation auto needed to establish a centralized IT system that would consolidate information across the entire Indian automobile industry landscape to provide their customers with a wide array of services. Read this case study to see how they used applications in the SAP Business Suite on Enterprise Linux to help them. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Protecting and Recovering Virtual Server Environments by InMage Systems January 2010 - (Free Research) Server virtualization technology is here to stay. When choosing a server virtualization application, it's important to understand the many facets various solutions have, and the limitations inherant in them. This paper explains the benefits of InMage's software-based solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Constructing a Successful Security-Enabled Mobile Deployment by BlackBerry May 2009 - (Free Research) Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Database 11g Architecture on Windows by Oracle Corporation July 2007 - (Free Research) Learn how Oracle continues to improve the performance, scalability, and capability of its Windows database server. This paper describes the architecture of the Oracle database on Windows and how it differs from its counterparts on UNIX and Linux. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Crystal Reports Server 2008 by SAP BusinessObjects November 2009 - (Free Research) Decreases time creating and sharing reports and dashboards. Empowers end users to view and access reports themselves. (TRIAL SOFTWARE) GO TO

Cisco IP Phone Features by Global Knowledge February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Red Hat Service-Oriented Architecture by JBoss, a Division of Red Hat July 2009 - (Free Research) Red Hat can alleviate common infrastructure problems by moving organizations toward service-oriented architectures (SOA). High-quality, low-cost, SOA-enabled solutions from Red Hat and JBoss let customers focus their resources on the applications and business processes that differentiate their business and give them a competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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