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Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Datawatch Dashboards™ - Data Visualization Made Easy!™ by Datawatch Corporation February 08, 2010 - (Free Research) Datawatch Dashboards is a Flash-based, fully interactive dashboard solution that gives all levels of users a visual overview of operational performance with drill down capabilities allowing users to monitor, measure & manage KPIs. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Improve Energy Efficiency and Manage Power Consumption with Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd June 01, 2009 - (Free Research) Windows Server 2008 R2 is designed to provide better energy efficiency and performance by reducing power consumption and lowering overhead costs. Read this white paper to learn about the new features that deliver real energy savings opportunities for the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 23, 2010 - (Free Research) This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Tips for Managing ERP Software Vendors during the Software Selection Process by Panorama Consulting Group November 03, 2009 - (Free Research) It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Total Economic Impact™ Of CA Wily Application Performance Management by CA June 02, 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Total Economic Impact of CA Workload Automation by CA April 14, 2009 - (Free Research) In conducting in-depth interviews with four existing customers, Forrester found that the four organizations in this study achieved significant benefits, some easily measured for this ROI study and others that are equally valuable but that we could not quantify. Read this analyst report to learn about these benefits. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

How to Measure ROI for PC Online Backup by Iron Mountain Digital August 01, 2009 - (Free Research) Read this paper to learn more about how your mid-sized organization or enterprise can secure a cost – effective online backup and recovery solution, while proving significant return on investment, profitability and cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester White Paper: Assess Your Enterprise Agility (SAP6264) by SAP America, Inc. November 2007 - (Free Research) While firms have used different business strategies to insulate themselves from the effect of change, CEOs are beginning to recognize the need for their firms to become more agile in detecting and making the changes to strategy, operations, and products. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Creating a Strategic Finance Function by SAP America, Inc. January 2009 - (Free Research) the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester: The Total Economic Impact of Oracle Identity Manager by Oracle Corporation January 2009 - (Free Research) Oracle Identity Manager is an enterprise identity management system that manages users' access right and privileges, throughout the provisioning life-cycle, within enterprise IT resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Your Enterprise Database Security Strategy 2010 by Guardium, an IBM Company July 2009 - (Free Research) Database security is the last line of defense, so it deserves greater focus on the protection of private data from both internal and external attacks than IT pros have traditionally given it. Read this paper to learn what steps you can take to improve database security in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring the Total Economic Impact of Content Delivery Using Adobe Flash Media Server by Limelight Networks, Inc. October 2009 - (Free Research) This study provides a framework for evaluating the potential financial impact of investing in a media streaming platform. By reviewing the calculations and assumptions used in Forrester's multi-company analysis, readers can better understand and communicate a business case for increasing their investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring the ROI of ERP in SMB: Keeping ERP Projects Alive When You Need Them the Most by SAP America, Inc. March 2009 - (Free Research) This report serves as a roadmap to small to midsize businesses (SMBs) for realizing the maximum Return on Investment (ROI) from ERP implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Virtual AP Opens Door to Bypass Enterprise Security by AirMagnet, Inc. March 2010 - (Free Research) Windows 7 makes it easier for individuals to create rogue networks that bypass enterprise security measures and violate security policies – undetectable by traditional security systems. View this webcast to discover how users create undetected and unauthorized connections to the corporate network, and how to mitigate exploits of Windows 7.   (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Gartner Podcast: Driving SharePoint Adoption in Notes Shops by Mainsoft Corporation December 2009 - (Free Research) Experts discuss SharePoint adoption trends, reveal how to measure the impact that SharePoint-email integration has on mainstream user adoption, and review IT options available to IBM customers that want to integrate email with SharePoint – including migration and Lotus Notes-SharePoint coexistence strategies. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

IT Automation: Going Beyond the Obvious to Find Real Cost Savings by BMC Software, Inc. September 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Summary: The Search for the Elusive “ROI”: Tracking Down Value in a Jungle of Enterprise Management Products by Pervasive Software August 2009 - (Free Research) ROI is a top consideration for IT executives, especially those with tight budgets considering product purchases in this recessionary economy. There is ROI to be had. Read this Research Summary to find out about the perceptions and realities surrounding this mythical metric, whether or not it can be measured and what products deliver on ROI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Security: A Human Perspective by Oracle Corporation September 2009 - (Free Research) This paper summarizes the salient findings from a research into online consumer behavior and outlines the proper mechanisms for introducing security measures to streamline security and improve end-user experience by taking into account consumers’ attitudes and understanding of online security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploy a Private Cloud in Less than 30 Days with Surgient Cloud Express by Surgient February 2010 - (Free Research) Learn how you can deploy a successful private cloud with measurable ROI in 30 days with Surgient Cloud Express. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Network Forensics Survey: Most Networks are Unprepared for Quick Response by Solera Networks November 2009 - (Free Research) More than 60% of large enterprises believe a significant network breach is likely within the next 3 years, yet most are not capable of effectively discovering the full scope of incidents. This survey details how management and staff within large organizations view the importance of being prepared to respond to network security incidents. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software Development Corp. August 2008 - (Free Research) Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Impact of Lean on Consumer Product Manufacturers by SAP America, Inc. February 2007 - (Free Research) Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Quality : A Survival Guide For Marketing by SAP America, Inc. June 2009 - (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Rethinking Relationships in a Global Economy by SAP America, Inc. January 2008 - (Free Research) The ability to operate effectively in business networks, be they coordinated or collaborative, is critical to sustaining competitive advantage in a commoditizing global economy. By focusing on their unique core capabilities, business network participants spend less on duplication and more on innovation, resulting in higher degrees of.. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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