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Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Social Networking Changing Business Top to Bottom - Ind. Analyst by NewsGator Technologies December 07, 2009 - (Free Research) Organizations often lack an understanding of how social networking affects their organization. This webcast explores real-life companies engaged in social networking to give viewers a better understanding of how it impacts consumer and enterprise environments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Top 5 Requirements for High-Performance Operational Data Integration by Oracle Corporation March 04, 2010 - (Free Research) This webcast presents the top 5 requirements for implementing high-performance and reliable solutions for integrating data across your operational systems. Real-world customer implementations will be highlighted. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

High Tech Industries: The Supply Chain Executive's Strategic Agenda by SAP America, Inc. September 18, 2008 - (Free Research) This paper explores the concerns and process roadmap of supply chain executives in high-tech industries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Metrics Ensures Success by IFS July 01, 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demonstrating Business Value: It Pays to Assess and Understand the Total Cost of Ownership of IT Investments by Microsoft Corporation India Pvt Ltd November 02, 2009 - (Free Research) This IDC Analyst Connection takes a closer look at the key parameters in establishing the appropriate financial objectives in an organization's decision-making framework. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Blue Coat and SAP: Network Infrastructure Enhancements for Successful Enterprise SOA Deployments by Blue Coat May 2008 - (Free Research) This paper is based on the results of an SAP Enterprise Services Community program project, in which a number of leading network and test solution vendors and SAP teamed up to build a production-like enterprise SOA-based application landscape. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Invoicing / E-Billing in Europe: Taking the next step towards automated and optimized processes by Crossgate February 2010 - (Free Research) A business can save 1-2% of its turnover by replacing paper invoices and optimizing related processes. Electronic and automated invoice processes can return a savings of 60-80% compared to traditional paper processing. Projects typically result in a payback period of 0.5-1.5 years. This report imparts useful information for achieving these results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Assure ERP Success: Taking Ownership by IFS January 2009 - (Free Research) CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging Integration to Weather the Economic Storm by Information Builders June 2009 - (Free Research) This white paper highlights four primary ways to use integration to make your business better during a down economy. You'll discover how, with the right integration plan and supporting software in place, your company can increase efficiency, minimize expenses, and streamline and accelerate core processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Research Report: Magic Quadrant for Application Delivery Controllers, 2009 by F5 Networks September 2009 - (Free Research) The market for products to improve the delivery of application software over networks remains dynamic and innovative. Vendors focused on solving enterprises' most-pressing application problems have become the top players. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Virtualization on Scale-up Hardware: Red Hat Virtualization on HP ProLiant servers powered by AMD Opteron processors by Red Hat, HP, and AMD March 2010 - (Free Research) Get more utilization from your data center by consolidating with Red Hat Enterprise Virtualization on HP’s powerhouse ProLiant DL785 G6 servers. Discover how by consolidating hundreds of virtual machines onto one server, with no increase in licensing costs, can minimize power consumption and maximize return on investment with less risk. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Excelling at Enterprise Carbon Management and Sustainability: An Executive Business Frameworkfor Sustainability 2.0 by SAP America, Inc. March 2010 - (Free Research) This paper describes the market drivers (intelligent operational efficiency, competitive differentiation, sustainable growth) for enterprise carbon management and how companies are implementing strategies to address these current and future developments of next-generation sustainability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP in the Midmarket 2009 by SAP America, Inc. March 2010 - (Free Research) Faced with increasing complexity, Best-in-Class mid-size companies look to ERP solutions to drive more value by standardizing, streamlining, and automating business processes while providing the visibility they need to make well-informed decisions quickly and efficiently. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Profiler by SolarWinds, Inc. March 2010 - (Free Research) Keep pace with storage growth with visibility and management of the storage infrastructure. Storage Profiler enables you to do more with less: save time, save money, reduce overhead, reclaim resources. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Defend IT, Delight Users and Launch BSM with Network and User Service Alignment by ASG Software Solutions March 2010 - (Free Research) Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Simplifying Branch Office Management by Search EnterpriseWAN E-Books March 2010 - (Free Research) Branch IT managers face a very dynamic environment. The number of branches is rising, telecommuting is increasing, and the demand for applications is expanding. You need to take a proactive approach, classify branches, and establish SLAs that tie to each class and can then be met through the deployment of various technologies. (EBOOK) VIEW ABSTRACT | GO TO

Ten Things You Need to Know about Virtualization by DataCore Software Corporation November 2009 - (Free Research) Thinking of making the move to “total enterprise virtualization?" Here are some interesting points of view about virtualization you should know coming from the vantage point of a storage virtualization pioneer, DataCore Software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pocket E-Guide: How to Prevent Rogue Antivirus Programs in the Enterprise by ESET March 2010 - (Free Research) In this expert pocket e-guide, get tips on safeguarding your organization from rogue antivirus because security education and awareness training isn’t a sufficient method on its own. (EGUIDE) VIEW ABSTRACT | GO TO

Top Tactics for Endpoint Security by McAfee, Inc. March 2010 - (Free Research) This video provides an overview of current endpoint security problems.. Learn best practices for creating a centrally managed endpoint security architecture, get insight into integrating a variety of network-access control technologies and tips for deploying an endpoint architecture that covers all access paths. (VIDEO) VIEW ABSTRACT | GO TO

McAfee Security Spotlight: IT Heroes in Mid-Size Organizations by McAfee, Inc. March 2010 - (Free Research) Real heroes running IT in midsize organizations around the world deal with tremendous pressure every day. While they face the same security risks as larger enterprise organizations, they have to do a hundred other things that are equally important to the business. For these IT generalists, it’s not all about security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical Approaches for Securing Web Applications across the Software Delivery Lifecycle by IBM July 2009 - (Free Research) When delivery is implemented in a collaborative, repeatable, and process-oriented manner, companies can benefit from more efficient development models and secure applications. Integrating security into these processes from the beginning can curb expensive and time consuming “gotchas” at the end of the lifecycle. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Content Management Ecosystems: Making Disconnected Technologies Play Nice Together by Clickability, Inc. March 2010 - (Free Research) This whitepaper reviews different levels of technology-integration capabilities and the required processes to achieve successful outcomes. You will also learn the necessary requirements in a WCM platform that allow the freedom to choose a simple high-level integration or a deeper system level integration, depending on your specific use case. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Understanding the Business Benefits of an Open Source SOA Platform by JBoss, a Division of Red Hat June 2009 - (Free Research) This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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