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The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 18, 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 01, 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation April 25, 2011 - (Free Research) This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Customer Experience Edge by SAP America, Inc. July 25, 2011 - (Free Research) Getting the right mix of quality service, engagement and communication is difficult, and it's not uncommon for an organization's customer service score to fall short of the experience they believe they are providing. This e-book preview excerpt delves into the finer details of providing a quality customer experience. (EBOOK) VIEW ABSTRACT | GO TO

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 17, 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. (EBOOK) VIEW ABSTRACT | GO TO

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 12, 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Build a Business Case for ERP in Today’s Economy by IFS February 03, 2012 - (Free Research) This e-book explores best practices for selecting ERP software. Learn the difference between SaaS and on-premise ERP and ensure a successful implementation strategy. (EBOOK) VIEW ABSTRACT | GO TO

Hosted ERP or SaaS: What’s Right for Your Organization? by Sage Software February 03, 2012 - (Free Research) Read this e-book to compare traditional hosted enterprise resource planning (ERP) apps to Software as a Service (SaaS). Uncover the benefits and challenges of each alternative and decide which is best for your organization (EBOOK) VIEW ABSTRACT | GO TO

Getting ROI Out of Your ERP system by IFS February 01, 2012 - (Free Research) In this e-guide, readers will learn more about the basics of ERP and how to reduce maintenance and support costs for these systems. (EGUIDE) VIEW ABSTRACT | GO TO

Look at Business Size, Budget When Choosing Between SaaS and Hosted ERP by Sage Software February 06, 2012 - (Free Research) This expert guide explains some of the prominent differences between Software as a Service (SaaS) enterprise resource planning (ERP) software and hosted ERP systems including cost, benefits, and risks of both. (EGUIDE) VIEW ABSTRACT | GO TO

ERP Hosting Providers Respond to SaaS with Cheaper, More Flexible Options by Sage Software February 06, 2012 - (Free Research) This expert guide explores some of the options ERP hosting providers are offering as alternatives to Software as a Service (SaaS). (EGUIDE) VIEW ABSTRACT | GO TO

SearchManufacturingERP.com E-Guide: The Benefits of ERP for SMBs by Exact Software February 02, 2012 - (Free Research) This expert e-guide explores the difference in the benefits of enterprise resource planning (ERP) for small and midsized businesses (SMBs) versus larger organizations and sheds light on what to avoid when midmarket organizations lack the IT resources needed when buying ERP software. (EGUIDE) VIEW ABSTRACT | GO TO

Best Practices for Developing SaaS ERP RFPs and SLAs by Sage Software February 06, 2012 - (Free Research) Developing a Software as a Service (SaaS) enterprise resource planning (ERP) request for proposal (RFP) is different from on-premise, requiring more attention to the vendor’s financial viability. In this expert guide, readers will get advice on the right questions to ask when purchasing SaaS ERP. (EGUIDE) VIEW ABSTRACT | GO TO

The Link Between Cloud-Based Commerce and ERP Value by Ariba, Inc. December 22, 2011 - (Free Research) Read this white paper for an overview of how the cloud enables greater collaboration, transparency and efficiency among hundreds of thousands of trading partners on a global scale. Discover how companies of all sizes can benefit from the effects that cloud computing has on enterprise resource planning (ERP) systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP In A Recovering Economy: Now is the perfect time to invest! by IQMS January 06, 2011 - (Free Research) During past economic slowdowns companies didn’t plan ahead to safeguard the ability to grow profitably. While the current economic downturn shows a need to reduce costs, many SMMs are also pursuing growth. They’re responding to market pressures and rising costs by targeting IT solutions like industry-specific ERP to set the stage for future growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eight “Must-Have” ERP Features for Food Processors by Plex Systems February 01, 2012 - (Free Research) Enterprise resource planning (ERP) systems are essential to companies in all industries and the food and beverage industry is no exception. This white paper highlights eight features food and beverage processors must have in their ERP platform. Read more to discover if your company's system meets the requirements or falls below par. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

From the Shop Floor to the Front Office: Taking a Fresh Look at Manufacturing ERP Options by IQMS April 21, 2011 - (Free Research) Selecting a supplier for manufacturing ERP solutions is more important than ever before, due to the increasingly complex set of business processes involved.  Manufacturers now require the ability to share data in real time across all functional areas touching the manufacturing process. This paper takes a fresh look at manufacturing ERP options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SaaS-Based ERP Targets Specific Needs of Industries by Plex Systems January 2012 - (Free Research) SaaS start-ups and established vendors are rushing to keep pace with the demand for hosted applications that target the specific needs of industries, as well as the end-to-end application chain. In this e-guide, readers will learn some of the necessary details around SaaS-based enterprise resource planning (ERP). (EGUIDE) VIEW ABSTRACT | GO TO

Podcast: Selecting ERP software for manufacturing by Exact Software January 2012 - (Free Research) In this podcast, Ray Wang, Vice President at Forrester Research, offers insight on how to build a business case for enterprise resource planning (ERP) during the economic downturn - and save money in the process. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Gartner: SaaS-Based ERP Can Help With IT Governance by Plex Systems January 2012 - (Free Research) A recent Gartner study unexpectedly found that Software as a Service (SaaS) enterprise resource planning (ERP) systems reinforce IT governance policies. In this expert guide, learn how SaaS ERP platforms can be customized, are simpler to use than on-premise ERP, and support better IT governance. (EGUIDE) VIEW ABSTRACT | GO TO

EaglePicher Technologies Meets Huge Demand Spike With Crucial ERP Implementation by Plex Systems April 2009 - (Free Research) EaglePicher management turned to Plex Systems of Auburn Hills, MI to help initiate a manufacturing-based ERP system for its manufacturing facilities. Its new lean manufacturing abilities have enabled it to accurately determine cost and profitability by part, allowing it to become increasingly competitive, especially against offshore competitors. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ERP Selection Checklist for Manufacturers by Plex Systems September 2011 - (Free Research) In this ERP Selection Checklist, provided to you through our ERP Decision Center, two experts with broad experience in ERP implementations give their advice on matching business requirements with product features in five key categories: functional fit, integration, business intelligence and reporting formats, deployment model and customizability. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Top 10 Steps to Higher Profits and Easier ERP Implementations by Exact Software January 2012 - (Free Research) This white paper provides 10 steps to a seamless and profit-focused enterprise resource planning (ERP) system implementation for small to mid-sized businesses (SMBs) like yours. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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