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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 12, 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 17, 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. (EBOOK) VIEW ABSTRACT | GO TO

The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG) July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 01, 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 18, 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Security Troubleshooting: Part I-- Connectivity Through ASA or PIX Firewalls by Global Knowledge May 01, 2009 - (Free Research) This white paper is the first in a three-part series, each of which examines the challenge of implementing network security on equipment from Cisco Systems while maintaining the connectivity requirements of the business or enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key Requirements for Selecting an Application-Aware Testing Solution by Mu Dynamics April 20, 2011 - (Free Research) Read this document as it captures the key requirements for helping you select an application-aware testing solution to effectively test the scalability, functionality and security of today’s intelligent networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ideal Enterprise Solutions: Sharing Real World Success Tips by BlackBerry December 27, 2011 - (Free Research) View this webcast to learn ideal enterprise solutions. Listen in as Mark Howden from Research In Motion shares real-world success tips from customers, clients, and RIM themselves. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobility - Aironet 1100 Series by Cisco Systems The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Ensuring Security on i by Bsafe Information Systems August 2008 - (Free Research) This security runbook guides you through all stages of securing your system. Discover the importance of a company-wide commitment to security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly 8 November 2011: Read this week's issue of the UK's leading technology publication, with the news, analysis and opinion that matters to IT managers. by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we report from the London Cyberspace Conference where world leaders gathered to discuss internet security. We examine the tools available to help migrate from Windows XP to Windows 7; and hear from Royal Bank of Scotland about how to build a business case for virtual desktops. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Expert advice: How to choose the right tool for a Windows 7 migration by Dell, Inc. and Microsoft July 2011 - (Free Research) For many organizations a Windows 7 migration is at the top of the priority list, but before you embark on your migration, there are several important questions you must answer. Does Windows 7 fit your enterprise? And, do you have the right tools to complete a migration? Take a look at this e-guide to help answer these questions. (EGUIDE) VIEW ABSTRACT | GO TO

Unlocking the Power of Mobile Device Management by Dell, Inc. and Intel December 2011 - (Free Research) Access this whitepaper to discover the latest MDM tools available from vendors, along with real-world advice to get the most from the solutions for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CISO Briefing: How Security Can Enable Top IT Priorities for 2011 by FoxT June 2011 - (Free Research) This white paper will tell you why Enterprise Access Management can keep your business network more secure than other security tools, and will also help a CIO and CISO work together to achieve their top security goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond legacy methods; Securing the cloud network by Juniper Networks, Inc. November 2011 - (Free Research) Since mobility in the cloud has eliminated traditional network perimeters, legacy security methods are no longer adequate or effective. Enterprises must find new methods to secure themselves in the cloud. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Seven Priorities for Integrated Network Management - How HP Intelligent Management Center Delivers an Enterprise-class Solution by HP and Intel May 2011 - (Free Research) With management and operations resources in such high demand, network managers need the most advanced tools to manage the network infrastructure and assure the organization remains profitable, efficient and reliable. Read this white paper to learn the major requirements for network management solutions to today’s IT challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Network Evolution University: Next Generation Networks by SearchNetworking.com November 2011 - (Free Research) In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Enterprise level security, the Huddle way. by Huddle December 2011 - (Free Research) This paper will give you an overview of Huddle's secure infrastructure and policies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating the Enterprise-Class Tablet Environment by BlackBerry December 2011 - (Free Research) Discover more information about how tablets are affecting the workplace and why enterprises need to implement a tablet strategy for a secure and effective environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Technical Guide on Windows Security by SearchSecurity.com November 2011 - (Free Research) SearchSecurity.com presents a comprehensive guide to Windows security. Our experts help you discover all of the security enhancements made to Windows 7, including BitLocker, AppLocker, DirectAccess and the Win7 Firewall. You’ll learn how to use these tools to help your organization better manage your Windows security efforts. (EGUIDE) VIEW ABSTRACT | GO TO

Survive and Thrive: Tackling Choice, Consumerization and Cloud with BlackBerry Enterprise Server 5.0 by BlackBerry December 2011 - (Free Research) In this presentation transcript, Sean McManus, RIM Director of Platform Advocacy, discusses the key trends in mobile computing today, and how to stay ahead with BlackBerry Enterprise Portfolio. View now to explore how you can effectively balance choice, security, flexibility and control over your enterprise mobile devices. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Advanced Mobile Management: Leveraging the BlackBerry Enterprise 5.0 by BlackBerry November 2011 - (Free Research) In this webcast, Sean McManus, RIM Director of Platform Advocacy, discusses the key trends in mobile computing today, and how to stay ahead with BlackBerry Enterprise Portfolio. View now to explore how you can effectively balance choice, security, flexibility and control over your enterprise mobile devices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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