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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven best practices for building applications that meet business requirements by Hewlett-Packard Company September 30, 2011 - (Free Research) How can IT organizations deliver applications that are more aligned with business needs, budgets, and schedules? This paper will explore best practices—both at the enterprise and project level—to capture and manage well-defined application requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy by Percussion Software, Inc. (E-mail this company) January 18, 2012 - (Free Research) Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system. (EGUIDE) VIEW ABSTRACT | GO TO

eGuide: Web content management strategy best practices by Ektron, Inc. December 09, 2011 - (Free Research) This e-guide explores the necessities involved in tackling a web content management (WCM) enterprise development project or overhaul, focusing on the need to align IT with business goals. (EGUIDE) VIEW ABSTRACT | GO TO

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc. October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blue Coat Accelerates Automated CLI Testing, Reaps New Efficiencies with FanfareSVT by Fanfare December 2006 - (Free Research) Blue Coat needed to improve its test automation practices with tools & solutions that automate test cases during the development phase, increase test coverage, & identify changes that are not easily identified from build to build. Read why Blue Coat selected FanfareSVT test automation software to work seamlessly within its existing infrastructure. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VMWare/Dell EQL Simple, Affordable, Integrated Disaster Recovery and Data Protection for Virtual Infrastructures by Dell | EqualLogic December 2008 - (Free Research) Virtualized iSCSI SANs are increasingly being chosen for virtual datacenter deployments because they help simplify storage management and overcome performance, scalability and cost barriers of traditional SAN architectures. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

eBook: How to select the right Web content management system by Ektron, Inc. December 2011 - (Free Research) This e-book presents an overview of WCM technology trends and offers expert advice on choosing the right WCM tools for the job. (EBOOK) VIEW ABSTRACT | GO TO

Secure SOA Infrastructure - Better Control Mission Critial SOA Deployments by Forum Systems September 2005 - (Free Research) Industry wide SOA rollouts have seen enterprises deploy critical supporting infrastructure around Web services security and Web services management. Forum Systems and Oracle Corporation "Secure SOA Infrastructure" is a market-leading solution that integrates software and hardware for mission critical SOA deployments. Find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Best Practices for Successful Business Intelligence: 2011 Insights by Alteryx, Inc. November 2011 - (Free Research) In this BeyeNETWORK webcast, industry expert and author Cindi Howson details the current state of BI adoption, the business impact, and offers BI best practices from both organizational and technical perspectives. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Windows 7 Migration Station by Dell and Microsoft May 2011 - (Free Research) This handbook will cover best practices for moving to Microsoft Windows 7, including assessing Windows 7 to determine if it’s a good move for your organization, which applications in your organization should move over, what help is out there for your migration project and licensing. (EBOOK) VIEW ABSTRACT | GO TO

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc. May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices to Accelerate IPv6 Migration Testing by Mu Dynamics September 2010 - (Free Research) Avoid IPv6 migration nightmares and integration challenges and gain control of skyrocketing costs by following best practices for IPv6 migration testing and taking a unified approach to testing with Mu Dynamics’ IPv6 testing solution. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Password Management: A Guide to Best Practices by LEGACY - DO NOT USE - Siber Systems September 2008 - (Free Research) Passwords are an essential security technique. This white paper reviews best practices to password management and provides contrast methods of dealing with Enterprise Single Sign-On (ESSO) and describes an alternative approach to ESSO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve WAN Optimization: Expert Tips for the WAN Manager by Silver Peak November 2011 - (Free Research) This expert E-Guide from SearchEnterpriseWAN.com discusses a way you can run virtual WAN optimization software on any capable network or storage device. Also find out the effect cloud computing adoption is having on the WAN and best practices to improve application traffic. (EGUIDE) VIEW ABSTRACT | GO TO

Top 7 Network Monitoring Challenges by CA Technologies. June 2011 - (Free Research) tbdNetwork traffic monitoring is often touted as a way for enterprises to meet performance, security and compliance goals. This expert e-guide discusses why there is a need for a network performance baseline and how it can catch changes in traffic that could indicate problems. (EGUIDE) VIEW ABSTRACT | GO TO

Business Continuity for Microsoft SQL Server and VMware on Dell PowerEdge Servers and Storage by Dell, Inc., Microsoft and AMD January 2010 - (Free Research) Read this white paper as it describes how to protect Microsoft® SQL Server® in a VMware® VM. It describes the challenges, techniques, and methods to provide high availability for a SQL Server VM along with best practices recommendations for small to large implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Right from the Start: SOA Lifecycle Governance by Oracle Corporation June 2008 - (Free Research) This paper presents an overview of strategies and practices for governing the transformation to, and the evolution of, SOA. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP BladeSystem and the Sesame Street Characters Help Educate Children Online by HP and Intel May 2011 - (Free Research) This case study provides details of real-world best practices in IT consolidation to turn a data center from a burdensome cost center to a strategic asset with robust security, enhanced business continuity and reduced operating expenses. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle Exalogic Elastic Cloud: A Brief Introduction by Oracle Corporation March 2011 - (Free Research) A steady pattern of innovation, expansion, and acquisition can quickly result in a sprawling infrastructure that is difficult to manage. This white paper explores tools and practices that have emerged to address this issue and recommends actions you can take to lay the foundation for the cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Right from the Start: SOA Lifecycle Governance by Oracle Corporation June 2008 - (Free Research) This paper presents an overview of strategies and practices for governing the transformation to, and the evolution of, SOA. In particular, it explores the role of governance throughout the SOA lifecycle as well as the technology enablers that help organizations develop and maintain an SOA that delivers measurable, sustainable business value. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Improving software with the building security in maturity model by IBM May 2011 - (Free Research) This expert tip introduces a model that utilizes a framework to organize software security tasks and help organizations determine where their security practices stand and how to advance them over time. (EGUIDE) VIEW ABSTRACT | GO TO

Closing the print security gap by ComputerWeekly.com November 2011 - (Free Research) This report provides an overview of the inherent risks when operating an insecure print environment and discusses the current market landscape while recommending some best practices for adopting an integrated information and print security strategy. (WHITE PAPER) GO TO WHITE PAPER

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