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IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation December 16, 2010 - (Free Research) This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc. May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps July 2010 - (Free Research) Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG) July 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Fortify on Demand - Enterprise Software Security in the Cloud by Hewlett-Packard Limited January 2012 - (Free Research) HP Fortify on Demand is a SaaS testing solution that enables organizations to test the security of software quickly, accurately, affordably, and without any software to install or manage. View this paper to get a look into how this automated on-demand service works, explore use cases, and determine if this approach is right for you. (DATA SHEET) VIEW ABSTRACT | GO TO

Cognos Business Intelligence for Report Authors by IBM January 2012 - (Free Research) Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere." (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Controlling virtual machine sprawl for efficient resource utilization by Dell, Inc. April 2011 - (Free Research) Dell VIS Self-Service Creator, part of the Dell Virtual Integrated System (VIS) architecture, helps reduce virtual machine sprawl by automating the process of reducing, reusing, and recycling of compute resources in a shared virtual IT infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Best Practices for Implementation of an Intrusion Prevention and Intrusion Detection Systems by Dell SecureWorks UK August 2011 - (Free Research) View this presentation transcript to explore the benefits of deploying IPS & IDS, challenges and considerations when implementing IPS & IDS, features to look for when selecting a device, deployment methodologies and more. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IDC Report: The Value of Cloud-based Email Applications by Mimecast June 2011 - (Free Research) Nowhere are the benefits of cloud computing more evident than with enterprise email platforms. Take a look at this exclusive resource to discover the direct capital expense reductions embedded in cloud-based email. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain December 2011 - (Free Research) Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting a Cloud Email Services Provider for SMBs by Mimecast June 2011 - (Free Research) Email is the principal form of communication throughout the enterprise community. Lately, however, the administrative needs for email have become more and more complex. Take at look at this report from Enterprise Management Associates that reviews one of the latest hosted email solutions on the market. (PRODUCT REVIEW) VIEW ABSTRACT | GO TO

Norman Regional Health System: ROI Case Study by Intel and HP September 2011 - (Free Research) Norman Regional Health System improves reliability, reduces costs, improves patient care and gains $6.1M in benefits with an HP and Meditech solution.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Service Health Analyzer Brings Predictive Control to Real-time Service Delivery by Hewlett-Packard Company December 2011 - (Free Research) This white paper details architectural, design and functional changes to current management systems. With these changes come a more streamlined approach to assimilate, model and analyze data from multiple sources in real time, as well as non-real time functions such as planning, change management, change review and asset optimization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop as a Service: Overcome Key VDI Obstacles by Dell, Inc. and Intel December 2011 - (Free Research) Read this white paper to learn about a new comprehensive virtualization solution can help you reduce complexity in the data center, reduce acquisition costs, and enhance end-user experiences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Scalable Cloud by Dell, Inc. and Intel June 2011 - (Free Research) Salesforce.com is the leader in enterprise cloud computing services, enabling organizations to manage every part of the customer relationship without having to maintain expensive, in-house applications. Read this case study to learn how Saleforce.com made room for new service and customer growth with Dell's PowerEdge servers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Implementing On-Demand Services Inside the Intel IT Private Cloud by Dell, Inc. and Intel March 2011 - (Free Research) By instituting a hosting automation framework that includes entitlement, quotas, transparent measured services, and data-driven business logic, Intel is establishing a true enterprise private cloud that provides a consumer-focused self-service portal. Download this white paper now to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Simple Guide to the Efficient Enterprise by Dell, Inc. and Intel April 2010 - (Free Research) Recent technology advances in five key areas put efficiency gains on the fast track. Here's how Dell can help CIOs capitalize on virtualization, mobility management, storage optimization, cloud services, and automated IT management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VODAFONE IRELAND IMPLEMENTS WORLD- CLASS SERVICE EXCELLENCE WITH HP BSM by Hewlett-Packard Company December 2011 - (Free Research) Read this paper to learn how Vodafone Ireland achieved a 300% ROI when it replaced its reactive, introspective, fragmented IT operations processes with a more effective, integrated, end-to-end IT management framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customers Validate Value of HP Business Service Management Solutions by Hewlett-Packard Company December 2011 - (Free Research) This paper details how HP's Business Service Management System worked for various companies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DNS: Risk, Reward and Managed Services by Verisign, Inc. November 2011 - (Free Research) This white paper outlines the pros and cons of in-house, ISP and managed service provider DNS management options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Scalable Cloud by Dell, Inc. and AMD June 2011 - (Free Research) Salesforce.com is the leader in enterprise cloud computing services, enabling organizations to manage every part of the customer relationship without having to maintain expensive, in-house applications. Read this case study to learn how Saleforce.com made room for new service and customer growth with Dell's PowerEdge servers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Creating an Efficient Enterprise with Virtualization by Dell, Inc. and Intel March 2011 - (Free Research) MGM Resorts International sought to consolidate the data centers from its latest acquisitions, in order to contain IT costs, increase availability, improve agility and focus on innovation. The company chose Dell™ Services to perform a Virtualization Assessment with partners Intel® and VMware®. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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