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LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global
October 12, 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.
White paper: Becoming a Decision-centric Enterprise by IBM
December 28, 2011 - (Free Research) This white paper outlines the challenges and solutions associated with becoming a decision-centric organization, including business agility, consumer demands, business control and much more.
Consolidating SAP Applications to Linux on Power by IBM
December 31, 2010 - (Free Research) IDC studied a group of enterprises that had run SAP applications on IBM Power Systems servers running Linux server operating environments for several years to find out how those investments had impacted operational costs over time. Read this white paper to learn the key findings of the study and their implications for your IT operations.
The Business Value of Large-Scale Server Consolidation by IBM
February 21, 2011 - (Free Research) This paper examines the results of an IDC study of enterprise organizations that have deployed IBM Power Systems to achieve workload consolidation, improved uptime, and reduced operational costs. These systems are highly virtualized platforms that supported consolidation of workloads and provided near-term payback from the initial investment.
ITG Management Brief: Cost/Benefit Case for Enterprise Warehouse Solutions by IBM
September 02, 2011 - (Free Research) Data warehousing has emerged as one of the IT world’s fastest growth areas. Demand for high-quality, current information and for tools to interpret and exploit it shows no signs of abating. The report provides an in-depth comparison of three platforms designed for this purpose.
Medtronic shares its experiences as an SAP HANA Early Adopter by Cisco Systems, Inc.
January 11, 2012 - (Free Research) This case study explains how one company decided on a reporting solution that enabled them to accommodate more data without sacrificing performance. Learn more about SAP Hana and obtain detailed guidelines for successful implementation.
Enterprise Reporting Sound Step to Performance Managements by IBM
January 24, 2012 - (Free Research) Using enterprise reporting, an organization can progressively address immediate reporting needs, use business intelligence (BI) capabilities to acquire greater insight, extend BI to more users and prepare a platform for the future that includes the implementation of performance management.
Efficient Data Recovery Demands a Unified Solution by Acronis NEMEA
July 05, 2011 - (Free Research) For small business and remote office/branch office IT administrators, the financial and technical challenges of maintaining a comprehensive business continuity solution can be daunting. Read this white paper to learn some solutions that may help you and your organization.
Achieve Global Acceleration of SAP Applications by Blue Coat
November 01, 2011 - (Free Research) This white paper examines how Blue Coat reduces bandwidth significantly, reducing or eliminating the need to make costly bandwidth upgrades to improve network performance.
Ensure Optimal Video Delivery by Blue Coat
November 01, 2011 - (Free Research) This white paper examines a video optimization solution that can make sure your infrastructure is able to support all your video and multimedia demands to deliver an optimal experience for all your users.
Building the Efficient Virtual Infrastructure by Dell, Inc.
February 18, 2011 - (Free Research) Join Enterprise Efficiency and Dell for an in-depth discussion of how enterprises can build open, capable and affordable virtual infrastructures that produce the IT efficiency they demand.
WAN Optimization For Today and Tomorrow by Blue Coat
November 01, 2011 - (Free Research) This white paper examines a WAN optimization solution that maximizes the performance and utility of your WAN to deliver an optimal video experience for all your users.
Common enterprise information management strategy mistakes to avoid by IBM
January 12, 2012 - (Free Research) When implementing a new enterprise information management (EIM) strategy, there are common mistakes organizations make in the process. In this e-guide, readers will learn EIM best practices from Michael Jennings, a data governance director at Walgreens.
The best way to begin an enterprise information management program by IBM
January 12, 2012 - (Free Research) Approaching an enterprise information management (EIM) strategy and ensuring it will provides the best business opportunities for your organization can be a challenge. In this e-guide, readers will learn EIM best practices from Michael Jennings, a data governance director at Walgreens.
Key steps for developing an enterprise information management strategy by IBM
January 12, 2012 - (Free Research) When developing an enterprise information strategy (EIM) strategy, organizations should take initial steps to ensure success. In this e-guide, readers will learn key steps as they relate to planning, data governance and risk, business requirements, staffing and more.
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