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LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 12, 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

White paper: Becoming a Decision-centric Enterprise by IBM December 28, 2011 - (Free Research) This white paper outlines the challenges and solutions associated with becoming a decision-centric organization, including business agility, consumer demands, business control and much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly 8 November 2011: Read this week's issue of the UK's leading technology publication, with the news, analysis and opinion that matters to IT managers. by ComputerWeekly.com November 04, 2011 - (Free Research) In this week's Computer Weekly, we report from the London Cyberspace Conference where world leaders gathered to discuss internet security. We examine the tools available to help migrate from Windows XP to Windows 7; and hear from Royal Bank of Scotland about how to build a business case for virtual desktops. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Consolidating SAP Applications to Linux on Power by IBM December 31, 2010 - (Free Research) IDC studied a group of enterprises that had run SAP applications on IBM Power Systems servers running Linux server operating environments for several years to find out how those investments had impacted operational costs over time. Read this white paper to learn the key findings of the study and their implications for your IT operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Value of Large-Scale Server Consolidation by IBM February 21, 2011 - (Free Research) This paper examines the results of an IDC study of enterprise organizations that have deployed IBM Power Systems to achieve workload consolidation, improved uptime, and reduced operational costs. These systems are highly virtualized platforms that supported consolidation of workloads and provided near-term payback from the initial investment. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

ITG Management Brief: Cost/Benefit Case for Enterprise Warehouse Solutions by IBM September 02, 2011 - (Free Research) Data warehousing has emerged as one of the IT world’s fastest growth areas. Demand for high-quality, current information and for tools to interpret and exploit it shows no signs of abating. The report provides an in-depth comparison of three platforms designed for this purpose. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Medtronic shares its experiences as an SAP HANA Early Adopter by Cisco Systems, Inc. January 11, 2012 - (Free Research) This case study explains how one company decided on a reporting solution that enabled them to accommodate more data without sacrificing performance. Learn more about SAP Hana and obtain detailed guidelines for successful implementation. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Automotive parts manufacturer creates global file sharing solution for efficient collaboration by Peer Software January 19, 2012 - (Free Research) Read this brief case study to learn how Kiekert teamed up with Peer Software to implement a content management plan that facilitated efficient, reliable collaboration while also minimizing system resources. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Enterprise Reporting Sound Step to Performance Managements by IBM January 24, 2012 - (Free Research) Using enterprise reporting, an organization can progressively address immediate reporting needs, use business intelligence (BI) capabilities to acquire greater insight, extend BI to more users and prepare a platform for the future that includes the implementation of performance management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Efficient Data Recovery Demands a Unified Solution by Acronis NEMEA July 05, 2011 - (Free Research) For small business and remote office/branch office IT administrators, the financial and technical challenges of maintaining a comprehensive business continuity solution can be daunting. Read this white paper to learn some solutions that may help you and your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Global Acceleration of SAP Applications by Blue Coat November 01, 2011 - (Free Research) This white paper examines how Blue Coat reduces bandwidth significantly, reducing or eliminating the need to make costly bandwidth upgrades to improve network performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensure Optimal Video Delivery by Blue Coat November 01, 2011 - (Free Research) This white paper examines a video optimization solution that can make sure your infrastructure is able to support all your video and multimedia demands to deliver an optimal experience for all your users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Closing the Data Privacy Gap White Paper: Protecting Sensitive Data in Non-Production Environments White Paper by IBM August 23, 2011 - (Free Research) Companies rely on critical applications to support daily business operations, so it is essential to ensure privacy and protect data no matter where it resides. Find out how organizations are protecting and securing their business-critical information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automate Storage Tiering Simply and Efficiently with Dell EqualLogic PS Series Virtualized iSCSI SANs by Dell, Inc. December 01, 2011 - (Free Research) Tiered storage is a smart storage solution that directs application workloads to a specific storage location (or "tier") based on performance and cost characteristics. This white paper provides an introduction to tiered storage; learn exactly how tiered storage functions, and how to determine which data should be sent to which tier. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering the Promise of SANs: Flexibility, Scalability, and Availability by Dell, Inc. November 21, 2011 - (Free Research)  Inside this white paper, learn about a SAN platform that allows companies to configure storage systems for optimal flexibility, scalability and availability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building the Efficient Virtual Infrastructure by Dell, Inc. February 18, 2011 - (Free Research) Join Enterprise Efficiency and Dell for an in-depth discussion of how enterprises can build open, capable and affordable virtual infrastructures that produce the IT efficiency they demand. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Key strategies for overcoming virtualization and cloud computing management challenges by Dell, Inc. March 01, 2010 - (Free Research) Customers need to better understand how the use of virtualization and cloud computing changes datacenter infrastructure management requirements. In this paper, May Johnston Turner, IDC's research director of System Management Software, answers questions posed to her by Dell’s customers. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

WAN Optimization For Today and Tomorrow by Blue Coat November 01, 2011 - (Free Research) This white paper examines a WAN optimization solution that maximizes the performance and utility of your WAN to deliver an optimal video experience for all your users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Optimization Accelerates Business Applications and Reduces WAN Bandwidth by Blue Coat November 01, 2011 - (Free Research) This white paper examines WAN Optimization solutions that enable enterprise IT to optimize and accelerate delivery of centralized files, backup, storage and applications across distributed enterprises. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Common enterprise information management strategy mistakes to avoid by IBM January 12, 2012 - (Free Research) When implementing a new enterprise information management (EIM) strategy, there are common mistakes organizations make in the process. In this e-guide, readers will learn EIM best practices from Michael Jennings, a data governance director at Walgreens. (EGUIDE) VIEW ABSTRACT | GO TO

The best way to begin an enterprise information management program by IBM January 12, 2012 - (Free Research) Approaching an enterprise information management (EIM) strategy and ensuring it will provides the best business opportunities for your organization can be a challenge. In this e-guide, readers will learn EIM best practices from Michael Jennings, a data governance director at Walgreens. (EGUIDE) VIEW ABSTRACT | GO TO

Key steps for developing an enterprise information management strategy by IBM January 12, 2012 - (Free Research) When developing an enterprise information strategy (EIM) strategy, organizations should take initial steps to ensure success. In this e-guide, readers will learn key steps as they relate to planning, data governance and risk, business requirements, staffing and more. (EGUIDE) VIEW ABSTRACT | GO TO

Market Trends: Multienterprise/B2B Infrastructure Market, Worldwide, 2009-2014 by IBM November 16, 2011 - (Free Research) Read this white paper and learn about developments in the B2B infrastructure market, such as key findings and trends, valuable recommendations, what the future landscape holds and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Nucleus ROI Case Study: Concept One Accessories by IBM October 27, 2011 - (Free Research) Read how this sports, entertainment, and fashion accessory firm achieved an 866% ROI in two months using IBM Cognos Express. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Analytics: Nucleus Research Note - How Analytics Makes Midsize Companies More Profitable by IBM October 25, 2011 - (Free Research) Learn how you can improve operating results by enabling managers to make fact-based, data-driven decisions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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