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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 25, 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Duet Enterprise for Microsoft SharePoint and SAP Demo by Microsoft December 29, 2011 - (Free Research) This demo shows how Duet Enterprise enables you to access information from SAP applications through Microsoft SharePoint. The example follows how a customer request for a proposal for quote is accomplished by combining data from SAP ERP with relevant documents from SharePoint. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Sharepoint WAN Optimization And WAFS by Peer Software February 17, 2011 - (Free Research) Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrate Advanced Analytics with Salesforce.com for Greater Business Insight by Business Objects January 2008 - (Free Research) The need for strategic information by department and executive managers is driving the transformation of tactical departmental systems into enterprise solutions, regardless of the size of the company employing the solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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