Unified Communications / Voice & Data Convergence | Network Management | Networks | Wireless Technologies and Mobile Computing | Virtualization | Mobile Device Management | Data Center Management | Content Delivery Networks/ Web Application Acceleration | Telephony/ CTI/ VOIP | Network Modeling and Analysis

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Unified data center fabric overview: Tips from the pro by Enterasys December 02, 2011 - (Free Research) Access this e-guide to learn more about data center fabrics with tips from the pros. (EGUIDE) VIEW ABSTRACT | GO TO

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge September 29, 2011 - (Free Research) Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to Mobile Unified Communications by BlackBerry September 12, 2011 - (Free Research) Unified Communications (UC) integrates multiple communications modes and allows workers to communicate and collaborate more effectively with co-workers, customers and suppliers. Learn about the cost, productivity and reachability issues associated with increased enterprise mobility and the benefits and future directions of Mobile UC. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Considering Desktop Virtualization Plus Unified Communications: What IT Architects Need to Know (Nemertes Buyer’s Guide) by Cisco Systems, Inc. December 23, 2011 - (Free Research) This white paper discusses what IT architects need to know in order to successfully deploy desktop virtualization with communications and rich media, as well as support a variety of mobile devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Data Center Ethernet by Global Knowledge July 15, 2010 - (Free Research) This white paper will provide an overview of some of Cisco’s data center platforms and their virtualization aware features; specifically the Nexus product line of switches (1000V, 2000, 5000, 7000) and the Cisco Unified Computing System (UCS). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Case for Real-Time Networking by Avaya December 02, 2011 - (Free Research) Many trends are defining and shaping the IT landscape which collectively will impact the way future network architectures need to be planned. Real-time networking is one option to be ready for the changes that are here and on the way. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enable Virtualization With Data Center Fabrics by Avaya November 08, 2011 - (Free Research) Discover why networking vendors are responding to virtualization by introducing data center fabrics and how they are replacing outdated networking architecture. (EGUIDE) VIEW ABSTRACT | GO TO

Integrating CUCM 6.X and Active Directory (AD) by Global Knowledge February 24, 2010 - (Free Research) Although Active Directory (AD) and Cisco Unified Communications Manager (CUCM) are very diverse systems owned by two completely separate companies, the use of AD for management of users in a CUCM system is a common consideration. Read this whitepaper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Critical Communications for Business Continuity: How to Ensure Employees, Partners & Customers Stay Connected by Polycom, Inc. October 18, 2011 - (Free Research) This paper examines why companies should develop and implement an on-demand conferencing and collaboration plan that supports business continuity for both the enterprise and its customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Small to Medium-Size Businesses Can Have Large-Enterprise Communications by Avaya September 02, 2011 - (Free Research) One missed or misdirected call can potentially result in the loss of an existing customer or a prospect as it has an impact on almost every aspect of operations making the type of communications system you choose critical. The right solution, like Avaya IP Office, can help you find the time to accomplish everything you need to do. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Your Small Business Ready for Non-stop Operations? by Avaya October 20, 2011 - (Free Research) Creating a plan for business continuity needs to include one for continuous communications. For small business communications, this is a process that takes thought but not a lot of effort. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ask Questions Until You Get the Right Answers and the Right Network by Cisco Systems, Inc. December 08, 2011 - (Free Research) Establishing a relationship with a trusted reseller can help you turn your network into something that matches your business and fulfills the specific needs of your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video: LotusLive Suite by IBM January 17, 2012 - (Free Research) Watch this videocast to learn how IBM LotusLive provides a secure, robust and integrated communication environment to help you manage email, projects, remote teams and global clients. Take advantage of these collaborative tools so your employees can be more productive — regardless of device or geographic location. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

LAN CAT Pricing Tool / Energy Calculator by Avaya December 02, 2011 - (Free Research) The Avaya LAN Competitive Analysis Tool (LANCAT) provides a comparison of Avaya products vs. competitors in the industry. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Exchange Server 2010: What's New and What's Changed? by Global Knowledge August 27, 2009 - (Free Research) In this white paper, we will look at some of the key changes that will be revealed with the new version of Exchange and how these changes will impact the messaging environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming IP Telephony Performance Issues in a Converged Network by Global Knowledge August 27, 2009 - (Free Research) In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Prime for Enterprise Products At-A-Glance by Cisco Systems, Inc. January 25, 2012 - (Free Research) This is an outline of the features and benefits of a portfolio of management products to help your IT department more effectively manage their networks and the services delivered. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc. April 2006 - (Free Research) This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Airbus Americas Case Study: IT Team Delivers Back-up Communications on BlackBerry Smartphones without Increasing Workload or Costs by BlackBerry September 2011 - (Free Research) Access this case study to learn how a company implemented an emergency messaging system with an application that provides an up-to-date contact list pulled from the BlackBerry® Enterprise Server and corporate directory. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SpeakerBox Communications Case Study: Public Relations Firm Gets More from its BlackBerry Solution by BlackBerry September 2011 - (Free Research) Access this case study to learn how a company used Hosted BlackBerry® services to help monitor, manage and provision the BlackBerry smartphones used internally by its employees. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Shamrock: Building Supplier Keeps Business Growing by BlackBerry September 2011 - (Free Research) Access this case study to learn how one company deployed BlackBerry® Enterprise Server Express to provide the company with many of the same BlackBerry® smartphone features that employees were accustomed to using, without additional software or user license fees. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Analyst's take: Business impact of Facebook in the workplace by ComputerWeekly.com February 2011 - (Free Research) Nearly half of office employees access Facebook during work.  Nucleus found companies effectively lose an average of 1.5 percent of total office productivity when employees can access Facebook during the work day. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ovum: Business tips for using SMS and web chat by ComputerWeekly.com February 2011 - (Free Research) Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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