Customer Relationship Management (CRM) | Business Intelligence Solutions | Virtualization | Service Oriented Architecture (SOA) | Enterprise Systems Management | Business Process Management (BPM) | Enterprise Resource Planning (ERP) | Storage Management | Customer Experience Management (CEM) | Customer Information Management/ Customer Databases

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IBM’s TS7650 ProtecTIER®: Value Proposition and TCO by IBM August 16, 2010 - (Free Research) Enterprise-class data protection systems with data deduplication such as IBM’s TS7650 ProtecTIER®, have a tremendous value proposition. This paper thoroughly details why you need to incorporate data deduplication into your backup and disaster recovery practices and the benefits you can receive. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Increase Value of Operations Through Purchase-To-Pay by Ariba, Inc. December 22, 2011 - (Free Research) In this paper, discover how performance metrics for P2P’s newly enhanced capabilities can evolve to formally codify the value of the function to enterprise goals such as customer satisfaction or working capital performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Data Center Ethernet by Global Knowledge July 15, 2010 - (Free Research) This white paper will provide an overview of some of Cisco’s data center platforms and their virtualization aware features; specifically the Nexus product line of switches (1000V, 2000, 5000, 7000) and the Cisco Unified Computing System (UCS). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging a Unified Multi-Tiered Backup Design To Deliver a Stable Scalable Backup Infrastructure by Quantum Corporation July 23, 2009 - (Free Research) This DCIG report takes an in-depth look at Quantum’s DXi-Series and its ability solve today’s backup problems while putting in place a foundation for stable and sustainable growth. Access this report now to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiate Your Company with Complete CRM by Oracle Corporation February 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Enterprise Applications Services for Microsift Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience by Hewlett-Packard Limited January 2012 - (Free Research) HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

Smarter Business Planning and Transformation: Attain maximum value from your Enterprise Architecture by IBM September 2011 - (Free Research) Explore architecture management with IBM. Find out how the four elements of actionable enterprise architecture can transform your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On the Move: How to provide great productivity solutions for the mobile sales team by SAP America, Inc. March 2011 - (Free Research) A mobile worker’s particular need is mobile CRM – and the goal in a sales context is to deliver all the info and tools on-the-go reps need to manage leads and opportunities. Read in this Selling Power magazine how SAP’s mobile CRM tools help companies to increase sales significantly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video: Customer Lifetime Value for IT by IBM January 2012 - (Free Research) With technology underpinning much of the customer experience, IT and marketing must adopt new technologies to innovate and grow revenues. Watch this videocast now to learn how IBM SPSS Predictive Analytics enables marketers while reducing the burden on IT. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

The capability approach to enterprise architecture by ComputerWeekly.com January 2012 - (Free Research) A capability-led approach to enterprise architecture provides the rigour and structure that will allow companies to ‘do EA properly’ and deliver real business value, this paper argues. (IT BRIEFING) VIEW ABSTRACT | GO TO

Application Upgrades and Service Oriented Architecture by Oracle Corporation January 2008 - (Free Research) Read this whitepaper to understand why and how SOA-enablement will reduce cost and risk of Application upgrades for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advancing Enterprise Mobility to Improve Sales and Service by SAP America, Inc. March 2011 - (Free Research) Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social-Powered Enterprise by Salesforce.com February 2012 - (Free Research) This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates. (EBOOK) VIEW ABSTRACT | GO TO

Understanding and Mitigating the Legal Risks of Cloud Computing by CommVault Systems, Inc. July 2011 - (Free Research) Cloud computing can, in fact, be a risky proposition. Check out this white paper to learn how to ensure your organization's safety while harnessing all the benefits of the cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain December 2011 - (Free Research) Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Right from the Start: SOA Lifecycle Governance by Oracle Corporation June 2008 - (Free Research) This paper presents an overview of strategies and practices for governing the transformation to, and the evolution of, SOA. In particular, it explores the role of governance throughout the SOA lifecycle as well as the technology enablers that help organizations develop and maintain an SOA that delivers measurable, sustainable business value. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Strategy Group white paper Citrix XenClient:  Aligning Business Requirements with Desktop Strategies by Citrix November 2011 - (Free Research) Desktop virtualization is not a one-size-fits-all proposition: businesses have to be ready to arm themselves with various deployment models that match the specific requirements of the end-user community. This report examines the role that Citrix XenClient plays in desktop transformation via its bare-metal virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+ Open Group: World-class enterprise architecture by ComputerWeekly.com October 2010 - (Free Research) This White Paper is intended to help organizations who are attempting to set up an enterprise architecture practice. It shows how organizations can use a modular, iterative, and incremental approach in order to develop an architectural capability that is otherwise a large and complex undertaking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Analyst's take: The benefits of third-party SAP and Oracle support by ComputerWeekly.com December 2010 - (Free Research) Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support.  Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com February 2012 - (Free Research) In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster. (EZINE) VIEW ABSTRACT | GO TO

Office 365 SharePoint Online - Architectural Considerations by AvePoint, Inc. October 2011 - (Free Research) Learn about the new services available for Office 365 and how you can incorporate them into your enterprise IT portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Serious About SOA Governance: A Five-Step Action Plan for Architects by Oracle Corporation August 2008 - (Free Research) Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility depends on it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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