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Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Social Networking Changing Business Top to Bottom - Ind. Analyst by NewsGator Technologies December 07, 2009 - (Free Research) Organizations often lack an understanding of how social networking affects their organization. This webcast explores real-life companies engaged in social networking to give viewers a better understanding of how it impacts consumer and enterprise environments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Jaspersoft and eBuilder Create Leading Edge Strategic Management Tool by JasperSoft March 15, 2010 - (Free Research) eBuilder, a provider of Cloud Supply-Chain Management Processes, needed a web-based BI solution to enable clients to swiftly analyze information and make critical business decisions. Jaspersoft’s BI Suite enabled eBuilder to provide visually impactful, easy-to-use strategic measurement and monitoring capabilities for the business B2B supply chain. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Intelligent Metrics Ensures Success by IFS July 01, 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demonstrating Business Value: It Pays to Assess and Understand the Total Cost of Ownership of IT Investments by Microsoft Corporation India Pvt Ltd November 02, 2009 - (Free Research) This IDC Analyst Connection takes a closer look at the key parameters in establishing the appropriate financial objectives in an organization's decision-making framework. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

AT&T's Video in the Enterprise Webcast by AT&T Corp October 27, 2009 - (Free Research) Videoconferencing, training, surveillance, and executive communications are leading use cases for enterprise video. In this webcast, IDC Analyst Melissa Webster discusses the "operationalization" of video in organizations and AT&T's Ethan Fox explains how to manage its distribution across the corporate network. (WEBCAST) GO TO WEBCAST

E-Guide: Video Conferencing -- ROI, TCO and QOS by Citrix Online February 08, 2010 - (Free Research) This E-Guide will help you develop plans and polices for video conferencing, ensuring you not only meet user demands and improve collaboration, but also deliver measureable ROI. (EGUIDE) VIEW ABSTRACT | GO TO

Application Delivery Networks -- Enabling Video Ready Networks by Blue Coat October 22, 2009 - (Free Research) This paper takes a look at some of the advantages of video conferencing in terms of both cost savings and time savings, explains some of the problems and challenges in making video conferencing work, and gives advice for making the network ready to accommodate video conferences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eight Pitfalls to High-Quality Video Conferencing by Blue Coat October 22, 2009 - (Free Research) According to a recent Nemertes study, a whopping 75% of companies polled indicate they're putting greater emphasis on video conferencing this year. This confirms our ever-growing trend towards the time- and cost-savings of video conferencing. To successfully deploy video conferencing services, avoid these eight common mistakes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video: Windows 7 Enterprise and BranchCache by Microsoft Corporation India Pvt Ltd December 18, 2009 - (Free Research) BranchCache and Windows 7 Enterprise can help WAN utilization and increase responsiveness when accessing documents, web pages, and videos stored on file servers and internet sites running on Windows Server 2008. Watch this video to learn how. (VIDEO) VIEW ABSTRACT | GO TO

Blue Coat and SAP: Network Infrastructure Enhancements for Successful Enterprise SOA Deployments by Blue Coat May 2008 - (Free Research) This paper is based on the results of an SAP Enterprise Services Community program project, in which a number of leading network and test solution vendors and SAP teamed up to build a production-like enterprise SOA-based application landscape. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Rich Media On Steroids: Pumping up network capacity 1000x by Blue Coat July 2009 - (Free Research) Check out this webcast, which explains the uses of video in today's enterprise, discusses video delivery acceleration, reviews actual case studies, and offers resources for more information. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Video Whitepaper: The Great Debate: Buy Versus Build by Oracle Corporation October 2009 - (Free Research) This video white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems. (VIDEO) VIEW ABSTRACT | GO TO

Apriso, Trixell's Manufacturing Operations Portal by Apriso Corporation December 2009 - (Free Research) Trixell is a medical device world leader. Its products can be found in half of all X-ray machines produced worldwide. In eight years, production has increased 50-fold – a huge success, but also a huge challenge. Watch this video to learn more about Trixell and how they’ve overcome the many operational challenges involved in such rapid growth. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Unified Communications Pocket Guide by ShoreTel May 2009 - (Free Research) This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy. (EGUIDE) VIEW ABSTRACT | GO TO

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services by Microsoft Corporation India Pvt Ltd August 2007 - (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Getting Real Time: Deliver Voice, Video and Thin Client Effectively by Blue Coat July 2009 - (Free Research) This webcast discusses real-time applications and successful strategies in voice delivery, video conferencing, and thin client delivery. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Voice, Video and Data Convergence: A best-practice approach for transitioning your network infrastructure by Blue Coat December 2008 - (Free Research) Enterprises everywhere want to quickly prepare their IT infrastructure to take full advantage of convergence. Is your company one of them? If so, you need a strategy that helps you quickly achieve benefits, with minimal investment and impact to your business processes. This white paper is a great place to start. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft October 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Creating Exponential Value Through Intelligent, Enterprise-Wide Web Conferencing Deployments by Microsoft Corporation India Pvt Ltd March 2008 - (Free Research) This paper makes that case that, just like email and telephony, web conferencing should be deployed as part of a regular enterprise-wide toolset. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating an Enterprise Data Protection Framework by McAfee, Inc. March 2010 - (Free Research) Every enterprise has sensitive, mission-critical data it needs to protect. In this video, Russell Jones of Deloitte & Touche explains the basic steps for creating a data protection plan and shows you how to implement effective data security policies and procedures. (VIDEO) VIEW ABSTRACT | GO TO

Learn Why a $2 Billion Healthcare Company Modernized Their Data Management Infrastructure with CommVault by CommVault Systems, Inc. February 2010 - (Free Research) In this brief video from analyst firm, Gartner®, Inc., see why a highly respected $2 billion healthcare company with 350 employees, 750 servers, and 1.5 Petabytes of data entrusted their mission-critical data management to Simpana® software from CommVault®. (VIDEO) GO TO

Mitigating Against Web 2.0 Attacks by SonicWALL February 2010 - (Free Research) This video offers an overview of the risks social networking applications pose to the enterprise. Review the latest phishing and worm attacks and spam campaigns from Twitter and Facebook and uncover the risks associated with Web 2.0 applications. (VIDEO) VIEW ABSTRACT | GO TO

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