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TiVo Reduces Call Center Costs by Google GSA March 20, 2009 - (Free Research) Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying the Transition to Virtualization with a Business-ready Virtual Infrastructure from Dell and Microsoft by Dell, Inc. and Intel April 05, 2010 - (Free Research) Dell's virtualization solution paired with Microsoft's Windows Server® 2008, featuring Hyper-V™ technology and System Center Virtual Machine Manager (SCVMM) 2008, is a business-ready virtual infrastructure that answers this call with simplified, cost-efficient deployment and management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing Layer 2 by Global Knowledge February 12, 2010 - (Free Research) For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Vyatta Open Networking by Vyatta Inc. January 13, 2010 - (Free Research) Vyatta is a network operating system (enterprise-class router, firewall, VPN +) that removes the need for proprietary hardware, allowing you to leverage performance and price advantages of x86-based servers and virtualization technologies. (DEMO) VIEW ABSTRACT | GO TO DEMO

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Benefits of BlackBerry MVS 5.0 : A Platform approach to Mobile Unified Communications by BlackBerry August 17, 2010 - (Free Research) This webcast will discuss how businesses are extending mission critical applications to their mobile workforce and how the use of the BlackBerry Enterprise Platform including BlackBerry MVS can be used to be more productive and save money. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MPLS: What Is It? What Can It Do for Me? by Global Knowledge January 23, 2009 - (Free Research) MPLS is a foundational technology that allows service providers and enterprise architects to offer state-of-the art networking to their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing Security: Making Virtual Machines Cloud-Ready by Trend Micro August 01, 2009 - (Free Research) This paper covers the variation of cloud computing that is also called utility computing, or Infrastructure as a Service (IaaS). It looks at the security implications and challenges that IaaS presents and offers best practices to service providers and enterprises hoping to leverage IaaS to improve their bottom line in this severe economic climate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 01, 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: New Enterprise Desktop Chapter 1: The Desktop Virtualization Recipe by Pano Logic, Inc April 27, 2010 - (Free Research) This e-book will look at some of the trends that may lead to new application delivery methods. Technologies such as application and desktop virtualization, software services and cloud computing as well as a new generation of smart phones are all redefining application delivery. (EBOOK) VIEW ABSTRACT | GO TO

Data Protection for Virtual Server Environments by Datalink and NetApp October 01, 2008 - (Free Research) Today's data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink's experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fundamentals of a Well-Built SAN by Hewlett Packard Company and Intel August 12, 2009 - (Free Research) The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Top Server Virtualization Trends and Management Challenges by Dell and VMware June 03, 2010 - (Free Research) This expert E-Guide from SearchServerVirtualization.com discusses some of the obstacles facing administrators managing virtual environments. Explore the "side effects" virtualization can bring to the data center and learn how implementing a few new tools can help alleviate some of these pain points. (EGUIDE) VIEW ABSTRACT | GO TO

Outsourcing Security Management: Moving From Tactical Tool to Strategic Advantage by SecureWorks June 18, 2010 - (Free Research) Protecting your IT network and applications against cyber-threats continues to grow more complicated and challenging. As a result, spending on IT security continues to reach record levels. Read this analyst brief to learn more about current security spending trends, what’s causing them, and how managed security services can help mitigate costs. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Presentation Transcript: Transparent Migration - Don’t get Locked in to Your Legacy Physical or Virtual Tape Library by FalconStor Software August 09, 2010 - (Free Research) Learn how easily you can transparently move existing tape libraries and VTLs to the market-leading FalconStor Virtual Tape Library (VTL) solution without any change to your existing data and without impacting your backup and restore operations. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Transparent Migration: Don’t get Locked in to Your Legacy Physical or Virtual Tape Library by FalconStor Software August 09, 2010 - (Free Research) Learn how easily you can transparently move existing tape libraries and VTLs to the market-leading FalconStor Virtual Tape Library (VTL) solution without any change to your existing data and without impacting your backup and restore operations. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Securing virtualised data centres by Trend Micro December 01, 2009 - (Free Research) As virtualisation technology continues to develop, you will want to be sure your security solution keeps pace. Download this white paper to find out how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Embedding Analytics into Processes by SAS Institute Inc. July 30, 2010 - (Free Research) In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Turning Customer Interaction into Profitable Relationships: Reaping the benefits of unified customer communication management (CCM) by Pitney Bowes Business Insight July 06, 2010 - (Free Research) Effective customer communication boosts customer loyalty, ensures compliance, and helps control a range of costs. However, most organisations take a fragmented approach to managing enterprise customer communications. Quocirca’s report examines how a CCM strategy can transform the impact of customer communications at every customer touch point. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

5 Best Practices to Protect Your Virtual Environment by Altor Networks February 03, 2010 - (Free Research) Latest research from the Yankee Group shows that nearly half of all businesses have virtualized some portion of their data centers. This paper lays out five ways by which you can fortify your planned or existing virtualized environment, to ensure it is architected for security, malware suppression, and regulation compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pillars of Enterprise Protection: IT Management by Symantec Corporation August 23, 2010 - (Free Research) Infrastructure complexity, multi-pronged security threats, and the challenge of Windows 7 migration require more than a collection of individual point solutions---and more than a "marketing bundle" that integrates solutions with little more than shrink wrap. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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