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Achieving Service Excellence Across The Enterprise by Numara Software February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SMART, Modular, Cost-Effective Steps to Workload Automation by BMC Software, Inc. April 17, 2009 - (Free Research) This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Provisioning Automation by Hewlett-Packard Company January 29, 2009 - (Free Research) HP ProCurve's Data Center Connection Manager is a unique tool that can help organizations adapt and grow their virtualized application environments in line with their business expectations. This paper demonstrates how to use this tool to achieve data center provisioning automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact of CA Workload Automation by CA April 14, 2009 - (Free Research) In conducting in-depth interviews with four existing customers, Forrester found that the four organizations in this study achieved significant benefits, some easily measured for this ROI study and others that are equally valuable but that we could not quantify. Read this analyst report to learn about these benefits. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Is It Time for a New ERP System? Five Drivers of Change by ePartners March 10, 2010 - (Free Research) This white paper discusses the Five Drivers of Change which cause organizations to consider a new ERP. If you decide to keep your current system you risk falling behind technologically and functionally. There are  consequences for not keeping up to date as well. This white paper will help you consider your options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Managed File Transfer Solutions by nuBridges, Inc. March 05, 2010 - (Free Research) Today's enterprise must be collaborative, responsive and agile in order to meet the challenges created by globalization, increased competition and compliance. To help enterprises analyze the solutions that are currently available, nuBridges presents a discussion of the key best practices that define enterprise-class Managed File Transfer solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Information Access: Agile Enterprises - Accelerating Information-Driven Business Processes by Attivio, Inc. February 24, 2010 - (Free Research) This paper describes how unified information access bridges information silos by uniting content and data in one index, which enables more complete insight. This paper also details how Attivio helps companies cost-effectively provide comprehensive information availability and automated information-driven workflow to support business goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CARFAX Drives IT Success by Tripwire, Inc. December 29, 2009 - (Free Research) CARFAX receives vehicle data from thousands of public and private sources. As a result, the CARFAX database contains more than four billion records of automobiles with their histories. Read this case study to find out how CARFAX achieved an enormous reduction in annual down time, optimized workflow, and an enhanced security and compliance posture. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data Center Facilities IT Handbook, Ch 4 - Data Center Design and Build Out by Dell, Inc. and Intel August 10, 2009 - (Free Research) A successful data center construction or renovation project requires managers to carefully follow each phase of the process - design, construction, review and acceptance. Read this eBook Chapter to learn more. (EBOOK) VIEW ABSTRACT | GO TO

Enabling Organic Growth by SAP America, Inc. September 17, 2008 - (Free Research) Discover why organic growth is the means to achieving continuous, profitable growth, and find out how your company can address some of the most common challenges in the quest to achieve it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Virtualization Control with Intelligent Service Automation by UC4 Software, Inc February 08, 2010 - (Free Research) Do all your vendors, platforms, and virtual machines add up to a manual scripting nightmare? Not if you have the know-how and technology to integrate it all. Read this white paper to learn more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BMC Service Automation: The next step in the evolution of Business Service Management by BMC Software, Inc. November 03, 2009 - (Free Research) As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access by Attivio, Inc. December 01, 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Driven Automation – What is Business Driven Automation? by CA February 23, 2010 - (Free Research) CA products are strongly differentiated by their ability to respond to changing business needs – Business Driven Automation. Ray Wright asks Steve Garone about CA’s Business Driven Automation capabilities and how they help customers. Listen to this podcast to learn more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Automating IT Workloads to Accelerate the Delivery of a Business Driven Infrastructure by CA April 01, 2009 - (Free Research) Read this paper to learn more about the benefits of workload automation, including shortened business delivery times, increased workload visibility and accuracy, and strengthened connection between business and IT. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc. February 03, 2010 - (Free Research) Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM, RIM Plan to Introduce New Lotus Features and Developer Tools on the Blackberry Platform by BlackBerry February 25, 2009 - (Free Research) This release explains RIM's new Lotus collaboration features and developer tools on the BlackBerry® platform that will enable greater access to live expertise and collective intelligence through BlackBerry® smartphones. (PRESS RELEASE) VIEW ABSTRACT | GO TO

Forrester Vendor Snapshot: Lombardi Blueprint Bridges Gap Between Process Discovery and Execution by Lombardi Software December 18, 2009 - (Free Research) This paper discusses how Blueprint takes direct aim at MS Word, PowerPoint, and Visio as the tools of choice for process analysts. Read more to learn how Blueprint is a lightweight process discovery tool that is tailored to support geographically dispersed process discovery teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Tomax leverages open source Business Intelligence to bring critical information access to retail operators by JasperSoft March 09, 2010 - (Free Research) In the retail world, success depends on continuous, rapid-fire decision-making based on accurate information. Enterprise retail management solutions must include a robust reporting framework and analytics capabilities. Read this paper to learn how Jaspersoft technologies enabled Tomax to achieve complete, cost-effective information delivery. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

7 Things Every System Administrator Should Know about OpenSSH by Global Knowledge December 2008 - (Free Research) This paper will focus on the OpenSSH implementation, which was initially developed as part of the OpenBSD project and is installed by default on most modern BSD and Linux-based operating systems, including Red Hat Enterprise Linux and Fedora. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Open Federation: Collaboration Goes Borderless by Cisco Systems, Inc. February 2010 - (Free Research) Unified communications tools enable your employees to communicate and collaborate with each other faster and more easily than ever before. Unfortunately, their use has been restricted to members of your enterprise—until now. View this webcast now to learn about a new solution that allows borderless collaboration. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Next Generation ALM: Collaborative Software Development on Demand by CollabNet June 2009 - (Free Research) CollabNet is the standard for on-demand collaborative software development networks. CollabNet software and services help distributed enterprises reduce costs and speed development by bringing their people, ideas, processes, and development partners together in one Web-based collaborative development platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Worst Practices in Business Intelligence: Why BI Applications Succeed Where BI Tools Fail by Information Builders June 2007 - (Free Research) Discover the 4 worst practices for business intelligence (BI) deployment and gain insight on how to overcome these pitfalls in order to tap into the power of BI. Learn how to achieve success with your departmental or enterprise-wide BI initiatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What's Happening on Your Shop Floor? by Plex Systems March 2009 - (Free Research) Until recently, it was difficult for manufacturers to obtain a true picture of what was happening on the shop floor. Real-time, accurate data reflecting production activity, planned production schedules, quality checks, machine breakdowns, inventory levels or a shortage of materials made it a challenge for shop floor management to keep track.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AirMagnet WiFi Analyzer by AirMagnet, Inc. February 2010 - (Free Research) AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

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