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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly 8 November 2011: Read this week's issue of the UK's leading technology publication, with the news, analysis and opinion that matters to IT managers. by ComputerWeekly.com November 04, 2011 - (Free Research) In this week's Computer Weekly, we report from the London Cyberspace Conference where world leaders gathered to discuss internet security. We examine the tools available to help migrate from Windows XP to Windows 7; and hear from Royal Bank of Scotland about how to build a business case for virtual desktops. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

HCM Solution Provider Comparison Checklist by Ultimate Software December 22, 2011 - (Free Research) The following solution comparison checklist contains must-have requirements that you must consider as you compare vendors in your search for a leading human capital management (HCM) solution. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

10 Questions HR & Payroll Vendors May Not Want You to Ask by Ultimate Software February 07, 2011 - (Free Research) Organizations that want to enter the market for a new human capital management (HCM) solution are faced with the challenge of making an informed decision about new vendors. This white paper provides advice on how to uncover an efficient, cost-effective HCM with the top 10 questions organizations should be asking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Common Payroll Pitfalls - and How to Avoid Them by Ultimate Software February 07, 2011 - (Free Research) While most common payroll process errors are avoidable, they are also easily overlooked. Unfortunately even the smallest errors can lead to long-term issues and increased expenses. Read more to find out the top 10 payroll pitfalls and how to prevent them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG) July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc. January 18, 2012 - (Free Research) Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Automotive parts manufacturer creates global file sharing solution for efficient collaboration by Peer Software January 19, 2012 - (Free Research) Read this brief case study to learn how Kiekert teamed up with Peer Software to implement a content management plan that facilitated efficient, reliable collaboration while also minimizing system resources. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Medtronic shares its experiences as an SAP HANA Early Adopter by Cisco Systems, Inc. January 11, 2012 - (Free Research) This case study explains how one company decided on a reporting solution that enabled them to accommodate more data without sacrificing performance. Learn more about SAP Hana and obtain detailed guidelines for successful implementation. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Enterprise Reporting Sound Step to Performance Managements by IBM January 24, 2012 - (Free Research) Using enterprise reporting, an organization can progressively address immediate reporting needs, use business intelligence (BI) capabilities to acquire greater insight, extend BI to more users and prepare a platform for the future that includes the implementation of performance management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cognos Business Intelligence for Report Authors by IBM January 24, 2012 - (Free Research) Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere." (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

The Cognos Experience Voice of the Customer Page by IBM January 24, 2012 - (Free Research) See how midsize companies around the world are reducing costs, creating more accurate reports, gaining deeper insights into their businesses and improving productivity and efficiency with IBM Cognos Express, the powerful, integrated reporting, analysis and planning solution purpose-built for midsize businesses. (INFORMATION CENTER) VIEW ABSTRACT | GO TO

3 Ways You Will Overpay for Your Mobile Workforce Management Solution and 3 Strategies to Avoid it by ViryaNet Ltd (E-mail this company) January 23, 2012 - (Free Research) Read this white paper to learn how to minize costs when implmenting a mobile workforce management system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Management as a Blueprint for Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 23, 2012 - (Free Research) Read this white paper to learn the fundamentals and benefits of business process management (BPM), and how BPM systems work so well the mobile workforce management industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Efficient Data Recovery Demands a Unified Solution by Acronis NEMEA July 05, 2011 - (Free Research) For small business and remote office/branch office IT administrators, the financial and technical challenges of maintaining a comprehensive business continuity solution can be daunting. Read this white paper to learn some solutions that may help you and your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Global Acceleration of SAP Applications by Blue Coat November 01, 2011 - (Free Research) This white paper examines how Blue Coat reduces bandwidth significantly, reducing or eliminating the need to make costly bandwidth upgrades to improve network performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensure Optimal Video Delivery by Blue Coat November 01, 2011 - (Free Research) This white paper examines a video optimization solution that can make sure your infrastructure is able to support all your video and multimedia demands to deliver an optimal experience for all your users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cincinnati Zoo increases revenues by $500,000 in less than one year by IBM January 24, 2012 - (Free Research) The Cincinnati Zoo and Botanical Garden, along with the help of IBM Business Partner BrightStar, increases revenues by $500,000 in less than one year after their IBM Cognos Software implementation, which paid for itself within the first quarter. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Common enterprise information management strategy mistakes to avoid by IBM January 12, 2012 - (Free Research) When implementing a new enterprise information management (EIM) strategy, there are common mistakes organizations make in the process. In this e-guide, readers will learn EIM best practices from Michael Jennings, a data governance director at Walgreens. (EGUIDE) VIEW ABSTRACT | GO TO

The best way to begin an enterprise information management program by IBM January 12, 2012 - (Free Research) Approaching an enterprise information management (EIM) strategy and ensuring it will provides the best business opportunities for your organization can be a challenge. In this e-guide, readers will learn EIM best practices from Michael Jennings, a data governance director at Walgreens. (EGUIDE) VIEW ABSTRACT | GO TO

Key steps for developing an enterprise information management strategy by IBM January 12, 2012 - (Free Research) When developing an enterprise information strategy (EIM) strategy, organizations should take initial steps to ensure success. In this e-guide, readers will learn key steps as they relate to planning, data governance and risk, business requirements, staffing and more. (EGUIDE) VIEW ABSTRACT | GO TO

Market Trends: Multienterprise/B2B Infrastructure Market, Worldwide, 2009-2014 by IBM November 16, 2011 - (Free Research) Read this white paper and learn about developments in the B2B infrastructure market, such as key findings and trends, valuable recommendations, what the future landscape holds and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Irish Dairy Board Cuts Admin Costs and Optimizes Order-to-Cash Processes with IBM Sterling e-Invoicing Solution by IBM November 16, 2011 - (Free Research) Read this report and discover how the Irish Dairy Board achieved user productivity increase, cost reduction, significant improvements in order to cash and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

B2B Integration and Collaboration: Strategies for Building a ROI Business Case by IBM November 16, 2011 - (Free Research) Aberdeen conducted a follow-up survey in May 2011 in which over 60 organizations detailed their B2B integration and collaboration issues and challenges - specific focus was given to return on investment (ROI) related issues. This research excerpt summarizes the findings of this survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

B2B Automations Savings Calculator by IBM November 16, 2011 - (Free Research) The B2B Automation Savings Calculator demonstrates potential savings associated with automating manual processes and is based on your inputs as well as industry averages compiled by analysts and Sterling Commerce, an IBM company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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