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5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.
February 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
Databases and ERP Selection: Oracle vs SQL Server by IFS
June 2009 - (Free Research) How do Oracle and Microsoft SQL Server database platforms compare on reliability, scalability and cost when run under enterprise software? Download this white paper for details.
Dell Asset Management by Dell, Inc. and Intel
October 2009 - (Free Research) Dell Asset Management service provides an intuitive, easy-to-use asset management solution for today’s highly distributed environments. Delivered as a SaaS-enabled solution, Dell Asset Management leverages the Internet to discover and manage your company’s Microsoft® Windows notebooks and desktops, printers, routers, switches, servers and more.
Infor - ERP VISUAL by Infor
September 2008 - (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.
Aperture Data Collection Process: A Necessity for Realizing the Benefits of DCSM by Aperture - An Emerson Network Brand
February 2010 - (Free Research) As the data center continues to grow in complexity, the Data Center Service Management (DCSM) discipline is becoming widely adopted by organizations that wish to migrate to higher levels of process maturity. This technical brief will discuss the benefits of using DCSM.
Effective Risk Management in a Collaboration Driven Enterprise by AvePoint, Inc.
August 2008 - (Free Research) How will platform and content access interruptions affect productivity, revenue, and compliance-related exposure? This document will analyze common consequences of such interruptions and discuss why successful SharePoint deployments require effective management, vigorous protection, diligent compliance protocols, and continuous availability.
Best Practices for Enterprise Encryption by SafeNet, Inc.
February 2010 - (Free Research) The challenges of securing confidential data and corporate assets are driving many companies to deploy encryption technology to effectively mitigate the risks of data loss. In this video, Tom Bowers of Security Constructs discusses best practices for encryption, including technology choices, hidden costs, implementation stumbling blocks and more.
Bringing Visibility and Control to Financial Asset Management by Tidal Software
December 2009 - (Free Research) BlueCrest Capital Management Tidal Enterprise Scheduler when they needed to make critical business processes visible to upper management and centralize scheduling and management of nightly data downloads; as well as integrate disaster recovery processes into job scheduling efforts and migrate away from heavily scripted point solutions.
5 Key Virtualization Management Challenges - and How to Overcome Them by Hewlett-Packard Company
March 2009 - (Free Research) Virtualization introduces fundamental changes to IT, and adds significant management challenges. Read this informative white paper written by Enterprise Management Associates to learn what these challenges are as well as some of the solutions and strategies used to deal with them.
IT's Role in the M&A Process by SAP America, Inc.
October 2008 - (Free Research) Read this paper to review the results of a survey that addressed IT's role in the M&A process and the blending and coherence of enterprise system data during M&A activity.
Aperture VISTA and the CMDB: An Enterprise Best Practices Approach by Aperture - An Emerson Network Brand
February 2010 - (Free Research) The last few years have seen significant interest and effort in integrating the many tools large enterprises use to manage their IT infrastructure and applications. Central to this integration effort is the concept of a Configuration Management Database (CMDB). Read this whitepaper to learn a best practices approach.
Symantec Backup Exec 2010 Resource Center by Symantec Corporation
February 2010 - (Free Research) In this Resource Center chose from a variety of assets to help you manage costs and simplify your backup needs.
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