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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Find Your Ideal Work PC by Dell, Inc. and Intel
September 27, 2010 - (Free Research) Are you having trouble picking the right PC for the different user groups? This interactive comprehensive tool will guide you to the ideal Dell PC & Intel processor for you and your user groups.
crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects
crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.
SearchSOA.com Interactive Classroom: Application Modernization Strategy by Hewlett-Packard Company
November 29, 2011 - (Free Research) In modernizing their applications, enterprises want faster integrations, using SOA only when it is pragmatic. They still wrapper mainframes with services, but they are also migrating functions within the mainframe portfolio. Check out this expert advice to learn how to implement both complex and simple integrations for the short and long term.
Quantum Interactive Classroom: Dedupe for Backup by Quantum Corporation
May 25, 2010 - (Free Research) This interactive classroom features exclusive expert content designed to get IT administrators up to speed on deduplication. The classroom includes a video that explores the different types of deduplication and how these technologies help IT pros optimize and enhance already existing storage infrastructures.
CA Interactive IT Executive Series: Application Lifecycle Management Part 2 by CA Technologies.
June 10, 2011 - (Free Research) As organizations recover from the global recession and begin to look to more efficient and effective expansion of services provided to end-users, many organizations are struggling with how to thrive as IT environments become more and more complex. Learn how to deliver exceptional quality of experience during application delivery.
crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects
crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.
Learn More About The Instant-On Enterprise by HP
November 09, 2011 - (Free Research) Today's consumer expects instant gratification. Our world has become mobile, connected, interactive, immediate and fluid. The enterprise and IT must work together to create value for customers and citizens. HP has a vision for this world: Instant-On. View this video to find out if you have what it takes to build an instant-on enterprise.
BI with SQL Server 2008 R2 by Dell, Inc. and Intel
August 12, 2010 - (Free Research) SQL Server 2008 R2 has been labeled a BI release because of its new features for business intelligence. In this interactive classroom, industry expert Don Jones explains the improvements made to existing SQL Server BI features like SSRS. Learn about the benefits of self-service BI and Master Data Services. Then take a quiz to test your knowledge.
CBS E-Book: Run Your Business Better With Oracle's EPM Solutions by Oracle Corporation
April 15, 2011 - (Free Research) View this interactive E-Book to learn how Oracle's Enterprise Performance Management (EPM) and Governance, Risk and Compliance (GRC) systems provide your business with an unprecedented solution that is complete, open and integrated.
CBS E-Book: Converged Hardware Management by Oracle Corporation
April 14, 2011 - (Free Research) View this interactive E-Book to learn how Oracle Enterprise Manager Ops Center can dramatically improve your converged datacenter operations and productivity.
Setting the Industry Benchmark in WLAN Performance by HP and Intel
March 2011 - (Free Research) 802.11n wireless local area networks (WLANs) have several distinct advantages over similar technologies. This white paper discusses them and also reveals how to get the highest data rates for the lowest cost.
Increase Value of Operations Through Purchase-To-Pay by Ariba, Inc.
December 2011 - (Free Research) In this paper, discover how performance metrics for P2P’s newly enhanced capabilities can evolve to formally codify the value of the function to enterprise goals such as customer satisfaction or working capital performance.
SIM IT Decision Center by SearchSecurity.com
November 2011 - (Free Research) In this IT Decision Center, four SIM vendors provide informative, technical responses to a standard set of 5 questions related to SIM products and deployment strategies.
Exadata Hybrid Columnar Compression by Oracle Corporation
December 2009 - (Free Research) Exadata Hybrid Columnar Compression enables the highest levels of data compression and provides enterprises with tremendous cost-savings and performance improvements due to reduced I/O. Read this white paper to learn more.
E-Guide: Chapter 3: Enterprise-Class Tape Library Purchase Considerations by Quantum Corporation
February 2010 - (Free Research) Now that you've reviewed the essential issues involved in any backup acquisition, this guide focuses on the specific considerations of enterprise-class tape libraries. You'll also find a series of specifications to help make on-the-spot product comparisons between vendors like Quantum Corp., Hewlett-Packard Corp., IBM, SpectraLogic Corp., and more.
Building a Cloud-Enabled File Storage Infrastructure by F5 Networks
August 2011 - (Free Research) In the face of rapid data growth, cloud storage offers enterprises the opportunity to reduce not only the capital costs of purchasing storage but also the operational costs of managing it. However, the cloud remains a new and evolving technology with significant differences from traditional storage systems that you may not be aware of.
E-Guide: Chapter 2: Enterprise-Class Disk Array Purchase Considerations by Quantum Corporation
February 2010 - (Free Research) This chapter from the SearchDataBackup.com Backup best practices guide explores the key backup technologies in today’s storage environment. This article identifies specific points of interest for disk backup. Download this chapter to learn all about disk storage as well as specific considerations of enterprise-class disk arrays to keep in mind.
Microsoft and the Cloud: Five Essential Things To Know by Global Knowledge
January 2011 - (Free Research) This white paper addresses Microsoft’s current stake in cloud computing and examines the most recent range of cloud-based product offerings as an indication of where Microsoft may be heading.
Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation
December 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system
Why Mission-Critical Business Intelligence Needs IBM System Z9 (and Vice Versa) by Information Builders
December 2007 - (Free Research) Organizations often limit business intelligence to a few back-office analysts, using tools that cost too much and are more complex than the average information worker can handle. Attend this Webcast to learn about new, innovative technologies that will help deliver timely, accurate information to everyone from managers to analysts to customers.
Why Mission-Critical Business Intelligence Needs IBM System Z9 (and Vice Versa) by Information Builders
December 2007 - (Free Research) Organizations often limit business intelligence to a few back-office analysts, using tools that cost too much and are more complex than the average information worker can handle. Attend this Webcast to learn about new, innovative technologies that will help deliver timely, accurate information to everyone from managers to analysts to customers.
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