The onslaught of Web 2.0 and social networking is essentially unstoppable. Many enterprises are embracing related technologies and solutions to take advantage of promised benefits, such as efficient collaboration and greater adaptability to rapidly changing business plans. But even for shops trying to avoid it, resistance is essentially futile. Web 2.0 and social networking applications are already ingrained in our culture and, as a result, employees expect to use them whether or not such activity is formally sanctioned. Regardless of the actual corporate strategy, therefore, IT must be prepared to deal with the consequences – especially when it comes to maintaining adequate levels of inform...